Are you facing any problem while trying to contact Amazon’s customer care? No issues, we have researched and found out all fruitful ways in which you can get the answer of query like how to talk to Amazon customer care?
Many of customers have queries in their minds about their order, refund, payment, delivery, wrong product delivered etc. So you will get all the answers here below.
You will also find out the answer of some common FAQs of Amazon in the below section.
How to talk to Amazon Customer Care
There are many ways to contact the Amazon support team which are explained below step by step.
- On Call
- On SMS
- Support Through Email
- Help Page/Contact Page
- Social Media Platforms
The first method to make contact with the customer care team of Amazon India is Phone Call. Most of the customers prefer it because it is the best and the easiest way of communication.
- Amazon India Toll Free Number: 1800-3000-9009
This toll-free number will surely help you to directly contact with its supporting team. You can make a call on this number anytime (24×7).
(No charges will be applied on this number)
- Support About Selling: 1800-419-7355
If you are interested to be part of Amazon Business or want to know anything related to this then you can contact on this number. You can make call on this number between 8 AM to 8 PM.
2. Support on SMS/Text Message
The second and easy way to contact their supporting team is SMS service. You can check the status of your order, specific order, refund & specific refund through SMS also.
|SMS Way /Number||Common Example||
Result of Query
|Just SMS order to
|SMS order to
|You will receive SMS with the details of most recent orders in last 30 days|
|Regarding Specific Order||
Just SMS order(space)<last 4 digits of OrderID> to 7710000222
|SMS order 4567 to 7710000222 if 4567 are the last four digits of order id.||You will receive SMS with the status of that specific order.|
|Regarding Refund||Just SMS refund to 7710000222||SMS refund to 7710000222||You will receive SMS with the details of most recent refunds in last 30 days.|
|Regarding Specific Refund||Just SMS refund(space)<last 4 digits of OrderID> to 7710000222||SMS refund 4567 to 7710000222 if 4567 are the last four digits of order id||You will receive SMS with the status of that specific refund.|
The answer of how to contact Amazon through SMS is given above in this table. This is also the easiest way to get an answer of queries related to refund or order.
3. Through Email Support
Now many of you may have a question in your mind like how do I send an email to Amazon customer care? So the answer is given below.
Email support is the most popular method for people having a busy schedule.
You can also get knowledge about how to reset Amazon.in account password through the website or mobile app.
Amazon India Customer Care Email ID: firstname.lastname@example.org
You can easily send your complaint or query to Amazon.in support team through an mail. They promise to reply you back within 8 to 24hrs.
4. Through Contact Us/Help page
This page will also help you to contact Amazon simply. Just click the link given below.
Help/Contact Page: http://www.amazon.in/gp/help/contact-us?
When you visit this page you will see two options given by them such as –
- Chat Right Now
- Have Us Call You
When you click on “Continue chat from earlier” then a new window will open and their support team starts supporting you and asking you about your queries or problems.
The second option is “Have us call you”. If you select this option and click on “Call me” then a new window will open like this –
*The first step which is referred with the orange box will help you to select the purpose of your query like “My Order and Bookings, Devices – Kindle, Fire TV, Other Queries and Feedback” etc.
*The second option on this page is to “Tell us more about your issue” which is referred with Red arrow. This option will open a window with various questions like –
You can just select the option from this list, then another field will open with an option like “Select Issue Details”.
From that list, you can select your issue.
After you “Select the issue” then a third option will pop up such as “How would you like to contact us?”
In that option, you have to “select the language” in which you want to talk with their representative on phone like this –
Once you completed this entire process then Amazon care team will call you on your registered mobile number.
They will call you back within 2-3 minutes or less when you select the language.
5. Social Media Platform
Amazon Help: twitter.com/amazonhelp
This twitter handle is useful for those who want to get support/help from their officials through this platform. You can just share your queries on Twitter in the form of “tweet” by tagging this handle.
This handle answers Amazon support questions 7 days a week.
*Note – Support is available in English, Deutsch, Español, Português, Français, Italiano, 日本語, Türkçe languages only.
Amazon India: twitter.com/amazonin
This is the official Twitter handle. Interested ones can follow this handle for the latest news & feeds about its services & new offers.
All of these ways will help you to contact Amazon. I hope you will find out the useful answer of your query like how to talk to Amazon customer care.
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Some Useful FAQs Answers
How do I complain to Amazon for A-to-z Guarantee Refund?
You can easily request for a refund via A-to-z guarantee if you facing any problem with items sold and fulfilled by the third party Amazon seller.
- Go to Your Orders.
- Locate your order in the list and click Problem with order.
- Select your problem from the list.
- Select request refund.
- Enter your comments in the text box.
- Select Submit
*Note – This whole process will take up to one week to investigate. They will inform you of their decision via email address associated with your account.
How to speak directly to Amazon India Customer Care Department?
All details are mentioned above. I repeat you can contact them via phone call, email id, live chat, help page/contact page and social media platform.
How to chat live with the Amazon Customer Care team?
Just follow the link Contact Page you can do easily live chat with its executive and share your queries with them.
How do I contact Amazon by phone in India?
You can contact Amazon India via phone in India through the above given toll free helpline number.
How much time will Amazon take to refund?
Amazon India Customer Care Number 1800 for buyers?
How do I file a complaint with Amazon delivery boy?
How do I get a refund from Amazon without returning an item?
Can Amazon refund the missing package?
If you are having any other questions about Amazon India or its services then feel free to share it with us in the below comment section. We will share the answers of those questions too.
I hope all the above-given information will help you to get answers of your queries related to ways to contact Amazon.
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