Location |
Address |
Phone and Fax Number |
East |
Bhubaneswar |
City Center, 3rd Floor, Plot A-5/1, Unit-IX, Sachivalaya Marg, Bhubaneswar, Pin-751022. |
0674-2391914/15,
0674-2391910 (Fax) |
Guwahati |
1st Floor, Monal Tower, Opp. Assam Secretariat, G.S. Road,
Dispur, Guwahati -781006 . |
0361-2237857/2237859 |
Kolkata |
PS Arcadia Central, 5th floor,Plot No-4 A , Abanindra Nath,
Thakur Sarani ( Camac Street) Kolkata -700017 , West Bengal |
033 -44185000 |
Patna |
4th Floor, Block-B, Sai Corporate Park, Rukanpura, Bailey Road, Patna-800014. |
+91-0612-3269866
0612-2599965 (Fax) |
Ranchi (Repr. Office) |
First Floor, Samridhi Complex, Near St. Xavier School,
Doranda, Ranchi – 834002 |
|
North |
Chandigarh |
3rd Floor, Adarsh Mall, Plot No 50, Industrial and Business Park, Phase-2, Chandigarh-160002. |
+91-0172-6655555, +91-0172-6655566(Fax) |
Delhi |
A-27, IInd floor , Mohan Cooperative Industrial Estate,
Mathura Road, New Delhi - 110044. |
011 - 42458888,
011 - 42458800 (Fax) |
Ludhiana |
SCO 38-39 G, 1st Floor, BRS Nagar, Ludhiana-141012. |
+91-0161-4632222 |
Ghaziabad |
24 Advocate Chambers, 2nd Floor, RDC Raj Nagar, Ghaziabad, Uttar Pradesh. |
+91-0120-4940150, +91-0120-4940180(Fax) |
Jaipur |
C-7, Sultan House, 1st floor, Sawai Jai Singh Highway, Bani Park, Jaipur-302016. |
+91-0141-4041896, +91-0141-4041897, +91-0141-4041894(Fax) |
Lucknow |
4th Floor, Eldeco Corporate Chambers, Vibhuti Khand, Opposite Kisan Mandi Bhawan, Phase 1 Gomti Nagar, Lucknow. |
+91- 0522-4041231, +91-0522-4041232, +91-0522-4041233, +91-0522-4041234, +91-0522-4041235 |
Gurgaon |
SCO 32-33, Sec 15, Part II, Ist Floor, Gurgaon, Haryana. |
0124 – 4896200
0124 - 4896220 (Fax) |
South |
Bangalore |
30, JNR City Centre, 5th Floor,
Raja Ram Mohan Roy Road,
Near IBIS Hotel, Sampangiramnagar,
Bangalore-560027 |
+91-080-66605555, +91-080-25294987(Fax) |
Mangalore |
#2-1-2/6(2), First Floor, Hill Groove, Chilimbi Hills, 2nd Cross, Mangalore-575006. |
0824-2455989 /2455990 /2455991
0824 - 2455988 (Fax) |
Chennai |
Centennial Square, 6th Floor, No. 6A, Dr. Ambedkar Road,
Kodambakkam, Chennai - 600024 |
044-40403500,
Fax No : 044-40403600 |
Cochin |
2nd Floor, Muscat Tower S.A.Road, Kadavanthara, Cochin-682020. |
0484-6619550 / 6619555,
2318629(Fax) |
Coimbatore |
III Floor, 1025/1 Skanda Square, Avinashi Road, Coimbatore-641018. |
+91-0422-4334455, +91-0422-4334456(Fax) |
Hyderabad |
6-3-676/A/2/3/4, Punjagutta X Roads, Punjagutta, Hyderabad-500082. |
+91-040-66115000, +91-040-23400014(Fax) |
Vijayawada |
Door No. 59-10-1/A, Matha Towers, 4th Floor, Ring Road, Patamatalanka, Vijayawada-520010. |
0866-6467020-35,
Fax No: 0866-6467035 |
Vishakhapatnam |
Mohans Arcade, 1st Floor, 47-11-5, Dwarka Nagar, Vishakhapatnam-530016. |
|
West |
Ahmedabad |
101, Parth Complex, Ground floor, Swastik Cross Road, Navrangpura, Ahmedabad-380009. |
+91-079-26441040, +91-079-26441041, +91-079-26460839 |
Indore |
25/1 Ground Floor, Yashwant Niwas Road, Shirish Chamber, Indore-452003. |
+91-0731-4055762, +91-0731-4042013, +91-0731-4042033 |
Mumbai |
2nd floor, Crimpage Corporation, Plot No. 57, Street No.17, MIDC, Andheri East, Mumbai-400093. |
+91-022-61288000, +91-022-28312935(Fax) |
Pune |
Office No.2, 3rd floor, G.O.Square, Aundh-Hinjewadi Road, Near Mankar Square, Wakad, Pune-411057. |
+91- 020-67917200, +91-020-67917299(Fax) |
Nagpur |
Office - 18 A, 04th Floor, Empress Mall, Behind Raman Science Centre, Sir Bezonji Mehta Marg, Nagpur-440018. |
+91-0712-6471533, +91-0712-6471557 |
Raipur |
Office No. 431 - 434, 4th Floor at Magnetto mall,
Labhandi,Raipur - 492001 |
0771- 6560125 |
Surat |
Office No. 301 – 302, Trinity Business Park,
L. P. Savani Road, Madhuvan Circle, Pal, Adajan, Surat - 395009 |
0261-6500628 |
Mr.Adit Jatar
At the outset, let me take this opportunity to extend my immense gratitude for the efficiency & utmost professionalism in regards to my complaint which I as a Sony customer was experiencing. There was a technical issue which I had faced for several weeks and was a bit peeved at first at the response I had received from your customer representatives, in comprehending my problem! However , when I did call in today 06th March 2014, at 10:30 a.m local time I spoke with Mr.Ashutosh & explained my grievance. Giving me a patient hearing ,I was then briefed by him as the problem was of a technical nature & he would arrange for a callback through one of his technical support staff. I was indeed flabbergasted to receive the call by Mr.Pratham Sharma at 11:01 am. ( as promised) who was very professional in his approach. His patient hearing & calmness in dealing with this problem, made me feel that indeed Sony does have professionals like him & has lived up to my expectations.! My problem has been solved & kindly thank him from my end ,as it was an excruciating experience dealing with Customer Representatives on earlier occasions. It saved me the bother of going to an internet cafe as important emails were required to be sent. My only grouse as mentioned in my feedback form ( after the complaint was resolved) is that in Pune where I had bought my Laptop , the so called showrooms ( JM Road & Sadashiv Peth areas ) are indeed pathetic! The salesmen need to be more customer friendly & approachable. Pune for some reason ,I cant comprehend but if you do not converse in the local lingo (Marathi ) they do not care. So much so for Customer service! This is a matter of concern & senior officials should take cognizance ,as there's a lot of competition around. Also in the bargain you will loose out on business! My business associates have given it a thumbs down. I have still not visited the service centre located on Law college road (Pune) .Hope in case of any further technical glitches later on , I would not have to encounter any RUDENESS! Your customer representatives need more soft skills approaches to comprehend problem's which customers face . Understand ,analyse & solve it ! Well, an exhaustive email ,but I'm very particular as overseas its a different ball game & more professional is required here in India.. ( especially Pune lacks the ability in terms of Customer satisfaction & deliverance ). With regards, Mr.Jatar 22;04 pm local time Pune
Vikas Chavan
Dear sir We have recorded some events on SONY MINI DV 53TYS807P 0904 DV Number on 27/03/2014. Now above MINI DV is playing with blank. This DV is tried in almost all type of camera. kinldly help what should we do ? reply very fast
abhishek barman
Sony Experia E1 dual, the most worst , pathetic set, i have ever bought and wasted my hard earned money, its 1 month old set with a defective headphone, ph restarts 4 times or more in a day, contacts autometically delete, back up does not work, its a WORST EXPERIENCE in my life using this phone and put my money in shit, as myself a sales person i ll try to do a negative marketing as much as possible thank you Abhishek Barman 8697669058
sumit saini
Hi, I am having a Sony Xperia C mobile. I chose SONY just because of its Brand Value, Perfection in quality and services, except Samsung, HTC, Nokia, etc. From the day First after buying Sony Xperia C, I found it defected because it was automatically being Off after a certain interval of time,(At-least, Two Times in a month ) which made me thought that I had a wrong choice of brand. It suddenly gets switched off anytime and does not gets On, even by resetting the device from the back. I have also visited the Sony Service Center 5 times, but still the problem persists. The Service Center executives solve the issue temporarily every time I visited the there. After a couple of weeks it again creates the same trouble. This is a manufacturing defect and non-reparable (permanently). I want my handset to be replaced by a brand new handset with no manufacturing defect. The date of purchase of this mobile is "2nd Of March, 2014". The purpose of purchasing the mobile was to keep my business and personal life simple but the purpose is not fulfilled, rather it has made my life so much complicated and Headache, made me going to service center at least 2 time every month. Its just about 4 months only after purchasing and it has been submitted in service center 5 times, I am bearing the loss of my data, time and money every time whenever it goes to the service center. Last date of visiting the service center is 26/07/2014 and the problem still persists. Now I am facing another new problem that it is being restarted again and again. Below attached are the job sheets of service center and purchasing bill. NOTE- I just want my mobile to be replaced with a brand new handset with no manufacturing defects. A line in response would be appreciated. -- Regards Sumit Saini 9999275190
velayudham
Hi sir, I purchased Sony KEL46EX720 on 15/01/12 and now the display of the tv is overlapping . I registered a compliant with customer care 19981038 and later an executive visited and stated the approx price value for display is 30,000 but he didn't took up further since my residence zone is not under his service area so another guy from Clarity service centre annanagar came and given another approx value of 25,000. since the value of both the guys are having big difference i once again registered a compliant to cusotmer care service request no 2017071 . At this stage susmita head service conatcted me and said that she will do the needfull then another guy called and said that the display cost will be around 40,000 INR . On hearing this i really shocked with two things one is with the wrong price informatiions and another one is with the quality of the Product with such a good brand value . After several phone conversations with susmita it seems they have ended up in concluding by giving a oudated tv model KDL46W96A by paying a amount of 40000 INR . i cannot bear this huge amount since it is not my problem . Kindly note : I am totally stressed and netally tortured under the leadership of susmita. I need the exact model tv to be serviced or if replacement of tv is to be done then the tv should be of higher variant or of same model what i have currently. velayudhan 9840042745
Abhijit Potdar
Hi Team, Subject: Replace/ Upgrade My Sony Xperia ZL under warrenty to Xperia Z2 I had purchased Sony Xperia ZL on 29 Sept 2013. (IMEI : 35538705 - 006236 - 5) this handset had problems so submitted the handset at Aaradhya service center and got replaced with new handset. Within two months again i am facing new and bigger problems. So again submitted the handset in the same service center. My concern is while submitting the handset for second time the representative mentioned the replaced handset (IMEI No: 355387050002189) is registered in some others name. Why used handset has been given to me and conveyed that company has provided new handset. Now the warranty would expire on 27th Sep 2014 and i am not ready to accept the repaired handset. I would like a brand new replacement of my phone. Upgrade expected to Xperip Z2. The above msg was sent on 11th august. After that service center confirmed Sony has rejected your request for upgrade even if you pay the difference amount. So asked to upgrade to Z1 and paid the difference amount of 9000 INR. since 2 weeks customer service and service center are giving crab answers as your IMEI no has expired so warrenty cant be given and is pending for approval with sony. When asked for money to be returned both service center and customer care mentioned money will not be returned. and can't comment on this. As submitted the handset on 4th august and since then struggling for my mobile and also paid access amouth of 9000INR. I am no where to go so filed a case in consumer court of Breach and mental harrasment and loss in business. One request to all viewer not to visit Sony service center in the name of Aaradhya Service center in Pune. Nepolian owner/ attendent is very arrogant to customers and this service center is completely disorganized. Regards, Abhijit Potdar
chaitanya p
SONY SERVICE CENTER CHEATED ME. Sir, I bought sony xperia z1 mobile phone before three month's. All the time its camera got hanged up.I went to the service center in tirupati,they have reinstalled the software many times.the problem repeated.so,they replaced a phone for me. The same problem is repeating now also.the problem has become more.It is showing that camera is not available every time.l could not able to take a single picture. The technician in service center cheated me.He replaced me a phone which is in worst condition than my mobile. I have called to sony xperia call center several times.when ever i called them,they are saying that they don't have any information. I HAVE THE ORIGINAL BILL'S AND JOBSHEET.I RECORDED ALL THE CONVERSATION WITH CALL CENTER AND SERVICE CENTER.IF MY PROBLEM IS NOT SOLVED,I AM GOING TO CLAIM A CASE IN CONSUMER COURT. You can also contact me through my contact number :9441150654(P.Naga Chaitanya) Hopping the best and fast reply from you. Thanking you in advance.
Badri
Ninety five percent of features of Sony Xperia E1 single sim did not work from day one. For next five percent (voice) it was shrill and unrecognizable. Sony seller sent me to Service Centre at Dehradun 248001. They have asked to leave the phone for two weeks then they will be able to tell what is the problem. After this they do not pick up phone and neither reply even sms. Sony India 011-66006600 is another customer enemy line. It says "Wait till we connect to Operator" and they never do. I have tried three times today. The email on is an eye wash. They have decided not to respond. Now where the ailing customer, who buys because of SONY go for his grievances. Internet is full of complaints which were not responded.
abhishek barman
Sony Experia E1 dual, the most worst , pathetic set, i have ever bought and wasted my hard earned money, its 1 month old set with a defective headphone, ph restarts 4 times or more in a day, contacts autometically delete, back up does not work, its a WORST EXPERIENCE in my life using this phone and put my money in shit, as myself a sales person i ll try to do a negative marketing as much as possible thank you Abhishek Barman 8697669058
sumit saini
Hi, I am having a Sony Xperia C mobile. I chose SONY just because of its Brand Value, Perfection in quality and services, except Samsung, HTC, Nokia, etc. From the day First after buying Sony Xperia C, I found it defected because it was automatically being Off after a certain interval of time,(At-least, Two Times in a month ) which made me thought that I had a wrong choice of brand. It suddenly gets switched off anytime and does not gets On, even by resetting the device from the back. I have also visited the Sony Service Center 5 times, but still the problem persists. The Service Center executives solve the issue temporarily every time I visited the there. After a couple of weeks it again creates the same trouble. This is a manufacturing defect and non-reparable (permanently). I want my handset to be replaced by a brand new handset with no manufacturing defect. The date of purchase of this mobile is "2nd Of March, 2014". The purpose of purchasing the mobile was to keep my business and personal life simple but the purpose is not fulfilled, rather it has made my life so much complicated and Headache, made me going to service center at least 2 time every month. Its just about 4 months only after purchasing and it has been submitted in service center 5 times, I am bearing the loss of my data, time and money every time whenever it goes to the service center. Last date of visiting the service center is 26/07/2014 and the problem still persists. Now I am facing another new problem that it is being restarted again and again. Below attached are the job sheets of service center and purchasing bill. NOTE- I just want my mobile to be replaced with a brand new handset with no manufacturing defects. A line in response would be appreciated. -- Regards Sumit Saini 9999275190