Airtel Prepaid Customer Care Contact Details

Airtel Prepaid Customer Care Contact Details

If you are an Airtel prepaid customer, here’s how you can get assistance for your queries or issues:

1. Contacting Airtel via Phone

Toll-Free Numbers:

• 121: For general queries related to Airtel prepaid services such as balance inquiries, data pack details, and recharge offers. Interactive Voice Response (IVR) is available.
• 198: For complaints and grievances related to prepaid services. This is toll-free and connects you directly to a support representative.

Circle-Specific Numbers for Prepaid Customers:

• Delhi: 9810198101
• Mumbai: 9892098920
• Kolkata: 9831098310
• Tamil Nadu/Chennai: 9894198941
• Maharashtra: 9890098900
• UP East: 9935199351
• Punjab: 9815098150
• Gujarat: 9898098980

Note: These numbers can be dialed from non-Airtel numbers as well.

2. Self-Service Options

USSD Codes:

• Balance Check: Dial *123#
• Data Balance: Dial *121*2# or *121*10#
• Last Recharge Details: Dial *121*7#
• Plan Validity Check: Dial *123#
• Find Your Airtel Number: Dial *282#

SMS Support:

• Nearest Airtel Store: Send ARC <pincode> to 121
• Activate International Roaming: Send IRSTART to 121
• Deactivate Value-Added Services (VAS): Send STOP to 121

3. Contacting Airtel via Email

• For general prepaid inquiries, send an email to 121@airtel.com.
• For complaints or unresolved issues, escalate to the Nodal Officer or Appellate Authority (see regional contact information below).

4. Social Media Support

• Twitter: @airtelindia - Tweet or send a direct message for quick assistance.
• Facebook: Airtel India - Reach out via Messenger or post your query.
• Airtel Thanks App: Use the in-app chat option under "Help & Support."

5. Visiting Airtel Stores

• Find the Nearest Store:
  • Visit the Airtel website's Store Locator or send ARC <pincode> to 121.
  • Example: Send ARC 110001 to locate a store in the Delhi region.
• Services available include SIM replacements, prepaid recharge assistance, and technical support.

6. Nodal Officer and Appellate Authority

If your issue is unresolved, you can escalate it to the Nodal Officer or Appellate Authority in your region.

Nodal Officer Contacts:

Appellate Authority Contacts:

7. FAQs for Airtel Prepaid Customers

How do I recharge my Airtel prepaid number?

• Use the Airtel Thanks App, visit the Airtel website, or use UPI/payment apps like Google Pay, Paytm, or PhonePe.

How can I check my data usage?

• Dial *121*2# or use the Airtel Thanks App to track data usage in real-time.

What should I do if my Airtel SIM is lost?

• Visit the nearest Airtel store with valid ID proof to request a replacement SIM.

How do I activate DND (Do Not Disturb)?

• Send START 0 to 1909 to activate DND and stop receiving promotional SMS or calls.

How can I raise a complaint if my issue is unresolved?

• Dial 198 or email 121@airtel.com. If still unresolved, escalate to the Nodal Officer or Appellate Authority.

By using these contact methods, Airtel ensures that its prepaid customers have multiple channels to get quick and efficient support.