How to Contact Airtel Postpaid Customer Care

How to Contact Airtel Postpaid Customer Care

Airtel provides multiple ways to address postpaid customer concerns, from general queries to international roaming assistance. Here’s a detailed guide to contacting Airtel Postpaid Customer Care for various services and issues.

1. Customer Care Numbers

India

• Helpline Number: Dial 121 from your Airtel postpaid number for general queries.
• Complaints and Service Requests: Call 198 for assistance on specific issues like billing or service interruptions.

International

• International Toll-Free Number: Dial +91 9910099100 while traveling abroad to reach Airtel's customer care.

2. Airtel Thanks App

The Airtel Thanks App offers a convenient way to manage your postpaid account and resolve issues.

Key Features:

1. Plan Management: View and manage your postpaid plan details.
2. Bill Payments: Check and pay your bills.
3. Service Requests: Raise and track service requests.
4. International Roaming Activation:
   • Navigate to Settings > International Roaming to activate/deactivate roaming services or packs.

3. WhatsApp Support

• Connect with Airtel support on WhatsApp by messaging +91 99100 99100.
• Use WhatsApp for:
  • Quick billing queries.
  • Roaming activation/deactivation.
  • Service updates.

4. Email Support

For detailed queries or assistance, email Airtel at:

• Postpaid Customer Support: customercare@airtel.com
• International Roaming: ir.support@airtel.com

5. Social Media

Reach out to Airtel on their official social media handles:

• Twitter: @airtelindia
• Facebook: Airtel India

6. Airtel Store Visit

Locate the nearest Airtel store for in-person assistance:

• Use the Store Locator on the Airtel website or the Thanks App.
• Services offered:
  • Bill payment.
  • SIM replacement or upgrades.
  • Service and plan modifications.

7. International Roaming Assistance

Activation

• Self-Service: Use the Airtel Thanks App or dial 121 before traveling to activate roaming services.
• Automatic Activation: Purchasing an international roaming pack enables the service automatically.

Inquiries from Abroad

• Toll-free number: +91 9910099100.
• WhatsApp: +91 99100 99100.

Roam-Without-Fear Packs

Airtel automatically applies a one-day pack if usage in a roaming country exceeds the standard rates, preventing excessive charges.

8. Online Resources

Airtel provides an extensive knowledge base on its official website for:

• Plan details.
• FAQs on international roaming.
• In-flight roaming services.

9. Addressing Escalations

If your issue is unresolved through the primary channels, escalate it:

• Contact the Nodal Officer via the Airtel website.
• Write to the Appellate Authority with detailed information.

10. Services for Corporate Users

Corporate Airtel postpaid users should contact their company coordinator for:

• Plan upgrades.
• Roaming activation.
• Custom service requests.

Pro Tips for a Hassle-Free Experience

1. Keep your Airtel account number and registered mobile number handy for quicker resolution.
2. Use the Airtel Thanks App for real-time service tracking.
3. Enable roaming services before traveling to avoid delays in international usage.

Airtel offers efficient and varied support options to ensure seamless service for its postpaid customers. Whether you're traveling abroad, paying bills, or resolving issues, Airtel's customer care is equipped to help.