What is the salary of a Team Lead for Customer Service at Hexaware Technologies?

The average annual salary for a Team Leader at Hexaware Technologies in the United States is approximately $92,077. In India, the average salary for a Team Lead at Hexaware Technologies ranges from ₹3.9 Lakhs to ₹15 Lakhs per year.

Team Leader for Customer Service at Hexaware Technologies, here are the benefits you can expect beyond your salary:

1. Health and Wellness Programs: Hexaware offers programs to support your well-being, like gym memberships, fitness classes, mental health resources, and wellness challenges.
2. Transportation Allowances: You may receive allowances to cover commuting costs, such as public transportation or parking fees.
3. Housing Assistance: Depending on your situation, Hexaware provides support like temporary accommodation or help finding housing if you need to relocate.
4. Performance Bonuses and Incentives: You're eligible for bonuses based on your performance and team achievements.
5. Flexible Work Arrangements: Hexaware offers flexibility with options like remote work, flexible hours, or compressed workweeks.
6. Professional Development: You'll have opportunities for growth through training, workshops, certifications, and skill-building programs.

Customer Service Team Leader, your role involves leading and supervising a team within the Customer Service Department. Here are the main duties and responsibilities:

1. Leadership and Supervision:
   • You manage a team of customer service agents, overseeing their tasks, productivity, and performance.
   • Providing feedback, coaching, and training to improve team effectiveness.
2. Issue Resolution:
   • Ensuring timely resolution of customer issues and complaints within your team.
   • Taking proactive steps to address challenges and maintain customer satisfaction.
3. Customer Service Plan:
   • Developing and maintaining a customer service plan with clear policies and procedures.
   • Continuously refining the plan to enhance efficiency and service quality.
4. Project Management:
   • Managing projects and operational tasks, meeting deadlines, and updating systems with relevant information.
   • Collaborating with external providers to improve service delivery or reduce costs.
5. Cross-Departmental Collaboration:
   • Coordinating with other departments like accounts, research, or sales to support overall business goals.
   • Ensuring new hires receive proper training and integrate smoothly into the company.
6. Continuous Learning:
   • Staying informed about advancements in customer service practices and technology through workshops and seminars.
   • Implementing new strategies to improve team performance and customer experience.