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Understanding Service, Warranty, and User Instructions for Philips Hair Care Products

When you invest in a Philips hair care product like the BHD308/30 or BHD318/00, it’s essential to understand its user guidelines, warranty terms, and servicing details to maximize the appliance's longevity. This guide dives into the specifics of Philips hair care products' usage, warranty coverage, and servicing options.

1. Registering Your Philips Hair Care Product

To ensure seamless support and claim your warranty benefits, it is recommended to register your product:

• Visit: www.philips.com/welcome
• Enter your product details like model number and serial number.
• Get access to personalized support, user manuals, and service updates.

2. Safety and Usage Guidelines

Important Safety Instructions

• Avoid Water Exposure:
  • Do not use the appliance near water sources such as bathtubs, basins, or showers.
  • Unplug the appliance immediately after use in the bathroom to avoid risks.
• Overheating Protection:
  • If the appliance overheats, it switches off automatically. Unplug it, let it cool, and ensure the grilles are clear of obstructions.
• Children’s Safety:
  • Only allow children aged 8+ or persons with reduced capabilities to use the appliance under supervision.
  • Cleaning and maintenance must not be performed by unsupervised children.
• Electrical Safety:
  • Use a residual current device (RCD) for bathroom outlets with a rated residual current ≤ 30mA.
  • Ensure the appliance’s voltage matches the local power supply.

Do's and Don’ts

Do's	Don'ts
Use genuine Philips-recommended attachments.	Do not use on artificial hair.
Allow the appliance to cool before storage.	Never block the air grilles.
Keep the appliance unplugged when not in use.	Do not operate with wet hands.
Always unplug by holding the plug, not the cord.	Avoid winding the cord around the appliance.

3. Warranty Terms for Philips Hair Care Products

Philips offers a 2-year warranty from the date of purchase, covering defects due to faulty materials or workmanship.

What’s Covered:

• Repairs at any Philips-authorized service center.
• Free-of-charge service for valid defects during the warranty period.

What’s Not Covered:

1. Improper or reckless use.
2. Usage contrary to the user manual.
3. Repairs by unauthorized technicians.
4. Tampered serial numbers or warranty cards.
5. Use of non-recommended spare parts or accessories.
6. Commercial usage (non-domestic).
7. Wear-and-tear parts or consumables.

Claiming Warranty:

• Retain the original bill and warranty card.
• Visit your nearest Philips Authorized Service Center.
• Contact: 1800 102 2929 (Toll-Free) or 1860 180 1111 (Standard Rates).

4. Servicing Your Philips Hair Care Product

Philips provides professional servicing at authorized centers, ensuring your appliance performs at its best.

Key Service Guidelines:

1. Repair Estimates:
   • Estimates are available upon request.
   • A fee (25% of labor charges) applies if the estimate isn’t approved.
2. Advance Payment:
   • 50% of the approved estimate must be paid before the repair begins.
3. Defective Parts Return:
   • Any defective components replaced during repairs will be returned to the customer.
4. Warranty on Repairs:
   • A one-month warranty is offered for labor on repaired products, except for tampered or imported items.

5. Electromagnetic Fields (EMF) Compliance

Philips hair care products comply with international standards for electromagnetic field exposure, ensuring safe usage.

6. Recycling and Environmental Responsibility

Philips advocates responsible disposal practices:

• Avoid discarding the product with household waste.
• Drop it at an official recycling center in your locality.

7. Customer Support

For any questions, service requests, or spare parts inquiries:

• Website: Philips Support
• Contact Numbers:
  • Toll-Free: 1800 102 2929
  • Standard Rates: 1860 180 1111
• Email: customercare.india@philips.com

8. FAQs About Philips Hair Care Products

Q1: Can I use my Philips hair dryer on artificial hair?

• No, Philips hair care products are not designed for use on artificial hair.

Q2: What should I do if the appliance overheats?

• The appliance will switch off automatically. Unplug it, let it cool, and clean any blockages in the grilles.

Q3: How can I check if my warranty is valid?

• Ensure you have a complete warranty card, purchase invoice, and that the product hasn’t been tampered with.

Q4: Where can I get replacement parts for my product?

• Genuine parts are available at Philips-authorized service centers.

9. Final Thoughts

Your Philips hair care product is designed for long-lasting performance when used and maintained correctly. Following the user manual, registering your product, and relying on authorized service centers ensure that you make the most of your appliance. For seamless support, always keep your warranty card, serial number, and purchase details handy.