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Understanding Service Charges for Philips Personal Health Products

If you own Philips personal health products and appliances, you might need professional servicing to ensure their optimal performance over time. Philips' authorized service centers provide a range of repair and maintenance services across their product categories. This article explores the service charges, procedures, and key policies associated with getting your Philips products serviced.

Understanding Philips Service Policies

Before delving into the specific charges, it’s essential to understand some of the key terms and conditions associated with Philips service centers:

Repair Estimates:

• An estimate for repairs can be provided upon request.
• If the estimate is not approved, 25% of the labor charge will be applicable as a fee.

Advance Payment:

• A 50% advance payment of the approved estimate is required before the repair process begins.

Defective Component Return:

• For paid repairs, the defective components will be returned alongside the repaired equipment.

Warranty on Repairs:

• Except for tampered, mishandled, or imported products, all repairs include a one-month labor warranty starting from the delivery date.

Service for Imported or Tampered Products:

• Charges for tampered or imported equipment are double the standard rates.

Spare Parts for Overseas Purchases:

• Repairs for products purchased overseas are contingent on spare part availability.

Flexible Rates:

• Service centers may choose to charge lower rates than the ones mentioned here.

Philips Service Charges Across Product Categories

Kitchen Appliances

Philips kitchen appliances require periodic servicing for optimal performance. Here are the standard workshop and onsite charges:

Product Group	Workshop (₹)	Onsite/Pick-up (₹)
Citrus Press/Bar Blender	75	125
Kettle	75	125
Food Processor	150	200
Grill/Oven	150	200
Hand Mixer/Chopper	100	150
Induction Cooker	200	250
Mixer/Juicer Mixer Grinder	100	150
Rice Cooker	100	150
Toaster/Sandwich Maker	100	150
Coffee Maker	100	150
SAECO Coffee	300	500
Air Fryer	250	400
Water Purifier	200	300
Soup Maker	150	200

Garment Care

Maintain your garment care appliances with these service rates:

Product Group	Workshop (₹)	Onsite/Pick-up (₹)
Dry Irons	75	125
Steam Irons	100	150
High-End Steam Irons/Steamers	300	500

Floor Care

For floor care appliances like vacuum cleaners, these are the service charges:

Product Group	Workshop (₹)	Onsite/Pick-up (₹)
Vacuum Cleaner	150	200

Personal Care

Keep your personal grooming products in top shape with these service rates:

Product Group	Workshop (₹)	Onsite/Pick-up (₹)
Shavers/Trimmers	100	150
Multi Groomer/Body Groomer	100	150
Hair Dryer/Hair Styler	75	125
Epilator/Hair Removal	75	125

Health & Wellness

Service charges for Philips health and wellness products:

Product Group	Workshop (₹)	Onsite/Pick-up (₹)
Electric Toothbrush	150	200
Air Purifier	250	400
Mother & Child Care	200	250

Convenience Features at Philips Authorized Service Centers

My Philips App:

• Schedule appointments, track repairs, and access service history via the app.

Home Service:

• Onsite service options for select products provide added convenience.

Genuine Spares:

• Only genuine spare parts are used for repairs, ensuring reliability and safety.

Competent Technicians:

• Trained professionals handle your repairs with precision and care.

Wide Network:

• Service centers are located across India to cater to all customers.

FAQs about Philips Service Charges

1. Are the mentioned service charges inclusive of GST?

• No, the listed charges are exclusive of GST.

2. Can I choose a service center that charges lower than the mentioned rates?

• Yes, service centers are free to charge lower rates.

3. What happens if my product cannot be repaired?

• If the product cannot be repaired, the advance payment will be refunded as per the service center's policy.

4. How can I contact Philips for service assistance?

• You can reach Philips customer care through:
  • Toll-Free: 1800 102 2929
  • Standard Charges Apply: 1860 180 111
  • Email: customercare.india@philips.com

Conclusion

Whether it's your kitchen appliance, grooming product, or wellness device, keeping it in optimal condition is essential for long-term use. Philips’ authorized service centers provide reliable services with transparent pricing, genuine spare parts, and a network of skilled professionals. By understanding the service charges and policies, you can ensure hassle-free maintenance for your Philips products.