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Unlocking Files in Moto Secure Folder: Step-by-Step Guide for Moto G34 5G Users in India

A cutomer is experiencing difficulty accessing files that were previously moved into the secure folder on their Moto G34 5G device. 

They seem to have followed the instructions provided by Motorola Support but are still facing challenges.

To address this issue comprehensively and in an article format, here's a step-by-step guide on how to unsecure files and regain access to them in the Moto Secure folder on a Moto G34 5G device:

Step 1: Understand the Problem

Khushwant Parihar is unable to access files that were moved into the secure folder on their Moto G34 5G device.

Step 2: Verify Device and Location

Confirm that the device in question is a Moto G34 5G and the user is located in India.

Step 3: Troubleshooting Steps

Revisit Initial Instructions: Ensure that the steps provided by Motorola Support have been followed correctly.

Check for Error Messages: Verify if any error messages are displayed when attempting to access the secure folder or files within it.

Review Secure Folder Settings: Double-check the settings within the Moto Secure folder to ensure they are configured correctly.

Step 4: Specific Solutions

Khushwant Parihar mentioned selecting the "move" option when adding files to the secure folder. To unmove these files:

Access Secure Folder: Open the Moto Secure folder on the device.

Navigate to Files: Locate the specific files that were previously moved into the secure folder.

Select Files: Long-press on the files to select them.

Options Menu: Look for an options menu (usually represented by three dots or a gear icon) and tap on it.

Move or Copy: Within the options menu, look for the option to move or copy the selected files out of the secure folder.

Select Destination: Choose the destination folder or location where the files should be moved or copied.

Confirm Action: Follow any on-screen prompts to confirm the action and complete the process of moving or copying the files out of the secure folder.

Step 5: Follow-Up

Verify Access: After following the steps to unmove files from the secure folder, verify that the files can now be accessed normally.

Feedback to Support: If the issue persists, provide feedback to Motorola Support regarding the effectiveness of the provided solutions and any further assistance required.