The "Umang Kishore Helpline" (14425) is a tele-counseling service operated by the School Education Department with technical support from UNFPA. Launched in 2020, this helpline aims to provide timely and appropriate counseling to adolescents across the state. Available toll-free, the helpline operates from Monday to Saturday, 8 AM to 8 PM, and on Sunday from 10 AM to 5 PM.
Services Offered
The helpline offers confidential advice and support to adolescents, addressing a wide range of issues. The identities, conversations, problems, and incidents reported by callers are kept confidential. To date, the helpline has received over one lakh calls, with daily call volumes exceeding 200. The most common inquiries are related to:
Operational Details
The helpline is staffed by trained counselors at the state level, ensuring that all calls receive the necessary guidance and support. These counselors help adolescents navigate the difficulties they encounter, providing strategies to cope with various situations effectively.
Conclusion
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