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Troubleshooting Audio Issues with Jabra Pro 9470 Mono on Fuze Softphone

If you're using a Jabra Pro 9470 Mono headset with the Fuze softphone on a Windows 10 computer, you may have encountered an issue where the audio on your current call stops when a second call comes in. This problem can disrupt communication and hinder productivity, especially during important conversations. Below, we'll discuss the cause of this issue and provide a solution to resolve it.

Understanding the Issue

The audio interruption occurs due to a known compatibility issue with Windows 10, particularly in version 1803. When a second call comes in on the Fuze softphone, the audio on the active call pauses until the second incoming call is addressed. This can be frustrating and confusing, especially in a busy work environment where managing multiple calls is common.

Products Affected:

• Jabra Pro 9450 Duo
• Jabra Pro 9450 Mono
• Jabra Pro 9450 Mono Flex
• Jabra Pro 9460 Duo
• Jabra Pro 9460 Mono
• Jabra Pro 9465 Duo
• Jabra Pro 9470 Mono

How to Resolve the Audio Issue

To resolve this audio issue, you need to ensure that your Windows 10 operating system is updated to a version that does not have this compatibility problem. Specifically, upgrading to Windows 10 version 1809 or later should fix the issue.

Steps to Check and Upgrade Windows 10 Version:

Check Your Current Windows 10 Version:

• Press the Windows key + R to open the Run dialog.
• Type winver and press Enter.
• A window will appear showing your current Windows version.

Upgrade to Windows 10 Version 1809 or Later:

• If your version is 1803 or earlier, you will need to update your operating system.
• Go to Settings > Update & Security > Windows Update.
• Click on Check for updates and follow the instructions to install the latest Windows update.

Restart Your Computer:

• After the update is complete, restart your computer to apply the changes.

Test the Audio on Fuze Softphone:

• Make a call using the Fuze softphone and have someone call you during your active call to ensure the issue is resolved.

Conclusion

By upgrading to Windows 10 version 1809 or later, you can resolve the audio interruption issue when using the Jabra Pro 9470 Mono headset with the Fuze softphone. This simple update can greatly improve your communication experience, allowing you to manage multiple calls seamlessly.