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Tele-Law Service: Benefits of the Tele-Law Mobile Application for PLVs, Beneficiaries, and VLEs

How the Tele-Law Mobile Application Benefits PLVs, Beneficiaries, and VLEs

The Tele-Law mobile application is a critical tool designed to enhance the efficiency and accessibility of legal aid services under the Tele-Law program. It benefits Para Legal Volunteers (PLVs), beneficiaries, and Village Level Entrepreneurs (VLEs) in several significant ways. Here’s a detailed look at how each group benefits from using the Tele-Law mobile application.

Benefits for Para Legal Volunteers (PLVs)

PLVs play a crucial role in the Tele-Law service, and the mobile application provides several advantages to facilitate their work:

Case Pre-Registration:

• PLVs can pre-register cases for beneficiaries or legal aid seekers while conducting outreach and awareness activities. This allows them to gather and record case information efficiently.

Offline Functionality:

• The application allows PLVs to fill and save pre-registration forms even when there is no internet connectivity. This ensures that they can continue their work in areas with limited or no internet access.

Online Uploads:

• Once back online, PLVs can upload the saved forms, ensuring that all data is accurately recorded and submitted without any loss of information.

Benefits for Beneficiaries

The Tele-Law mobile application offers several conveniences for beneficiaries, making legal aid more accessible and tailored to their needs:

Preferred Appointment Scheduling:

• Beneficiaries can seek legal advice at their preferred date and time. The application allows them to choose from three different dates and times, providing flexibility and convenience.

Timely Legal Advice:

• With the ability to pre-register and schedule appointments through the app, beneficiaries receive timely legal advice, reducing delays in addressing their legal issues.

Benefits for Village Level Entrepreneurs (VLEs)

VLEs manage the Common Service Centres (CSCs) and play a pivotal role in facilitating the Tele-Law service. The mobile application provides several benefits to VLEs:

Notification of Pre-Registered Cases:

• VLEs receive notifications of pre-registered cases on the Tele-Law dashboard. This allows them to stay updated on new cases and manage them effectively.

Appointment Blocking:

• VLEs can block appointments for beneficiaries based on the preferred dates and times submitted in the pre-registration form. This ensures that the scheduling process is streamlined and efficient.

Impact of the Tele-Law Service

The Tele-Law service has made a significant impact since its inception. As of June 26, 2022, over 21.32 lakh cases have been registered, and more than 20.14 lakh beneficiaries have received legal advice. This highlights the effectiveness and reach of the Tele-Law program in providing accessible legal aid to individuals across India.