Platform: Minecraft Bedrock (Mobile)
Issue: Player encounters difficulties reinstalling Minecraft Bedrock on a new device after experiencing installation issues on their previous device.
Feedback and Solution:
Understanding the Situation: Acknowledge the frustration and inconvenience experienced by the player in trying to reinstall Minecraft Bedrock on their new device after encountering installation issues on their previous device.
Clarification on Purchase: Confirm that, in most cases, players should be able to reinstall Minecraft Bedrock on a new device using the same account that was used for the original purchase.
Troubleshooting Guidance: Advise the player to ensure they are signed into the same account that was used for the initial purchase. If they encounter any issues during the reinstallation process, suggest reaching out to the Support team for the respective app store on their mobile device.
Contacting App Store Support: Direct the player to contact the Support team for the specific app store associated with their mobile device (e.g., Google Play Store for Android, Apple App Store for iOS). Provide assurance that the app store's support team can assist with troubleshooting and resolving any issues related to downloading and installing Minecraft Bedrock.
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