Feedback

Refund Request for Unintended Realm Trial Charge: Guiding Users to Mojang Support

Platform: Minecraft Realms

Issue: User reports an unintended charge for a Minecraft Realms trial and seeks a refund.

Feedback and Solution:

Acknowledgment of User Concern: Express understanding of Knuckles' situation and the inconvenience caused by the unintended charge for the Realms trial.

Assurance of Assistance: Reassure Knuckles that their concern will be addressed promptly and appropriately by directing them to the Realms team for further assistance.

Providing Support Link: Offer the link to contact the Realms team directly, ensuring that Knuckles can communicate their issue directly to the appropriate support channel.

Encouraging Communication: Emphasize the importance of providing detailed information about the transaction when contacting the Realms team to facilitate a quick and efficient resolution.

Avoiding Irrelevant Comments: Disregard unrelated comments or discussions to maintain focus on addressing Knuckles' concern regarding the refund.