Refund Guidelines for GRAS Transactions: How to Get Your Refund

The Government of Assam has implemented the Government Receipt Accounting System (GRAS), which serves as a common collection portal for both Treasury and Non-Treasury payments. This guide explains the refund policies and processes for online transactions made through the e-GRAS portal.

Refund Policy for Online Transactions through e-GRAS Portal

Cyber Treasury authority for GRAS transactions under the Directorate of Accounts and Treasuries is not responsible for any refunds of receipts made through the GRAS portal. However, refunds can be claimed from the respective Department/Office/DDO or from banks under the following conditions:

1. Refund Against Successful Transaction
2. Refund Against Failure Transaction
3. Refund Against Non-Treasury Transaction

1. Refund Against Successful Transaction

If a payee needs a refund for a successful transaction (as per the GRAS transaction report) of any specific Challan (GRN), the payee must:

• Submit a Formal Application: Apply to the respective Department/Office/DDO.
• Verification and Approval: The Department/Office/DDO will verify the application to ensure the service was provided. Upon successful verification, the authority will issue a sanction order for refund from the respective service heads as per Assam Treasury Rules.
• Refund Process: The amount will be refunded to the payee through the designated physical treasury associated with the DDO/authority.

2. Refund Against Failure Transaction

If a user needs a refund for a failed transaction (as per the GRAS transaction report) where the amount was deducted from the user’s account:

• Aggregator Bank Refund: The concerned aggregator bank should refund the amount within 7 working days, as per RBI policy.
• Contact Nodal Officers: If the refund is not received within the stipulated time, contact the Nodal Officers of the banks, whose details are available on the e-GRAS portal.

3. Refund Against Non-Treasury Transaction

For non-treasury transactions, the respective organization will refund the amount to the payee after internal verification.