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Password Reset and User ID Unlocking Guide for NSE NEAT+ Platform Users

If you are a member of the National Stock Exchange (NSE) using the NEAT+ platform, you may occasionally need to reset your password or unlock your user ID. Whether you’re participating in mock trading sessions or live market trading, it’s crucial to ensure that your login credentials are secure and functional. This guide will walk you through the process of resetting your password and unlocking user IDs on the NSE NEAT+ platform.

Password Reset for User IDs on NSE NEAT+

Resetting your password is essential if you've forgotten it or need to update it for security reasons. Follow these simple steps to reset your password on the NSE NEAT+ platform:

Access the Password Reset Option:

• Log in to the NSE NEAT+ platform.
• If you’ve forgotten your password, use the “Forgot Password” option located under the login fields.

Enter Your User ID and Email Address:

• Provide the User ID associated with your NSE account.
• Enter the registered email address to receive the password reset link or code.

Follow the Reset Instructions:

• Check your email for a message from NSE with a password reset link or confirmation code.
• Follow the instructions provided in the email to set a new password.

Create a Strong Password:

• Ensure your new password meets the platform's requirements: it should be at least 8 characters long, include upper and lower case letters, a number, and a special character.

Confirm the Password Reset:

• After entering the new password, confirm the change, and you should be able to log in with your new credentials.

Unlocking User IDs on NSE NEAT+

If your user ID is locked, you won't be able to access the NSE NEAT+ platform. Here's how you can unlock it:

Corporate Manager Unlocking:

• If you are the Corporate Manager, you can unlock all other types of user IDs (e.g., dealer, branch) directly through the platform.
• Log in as a Corporate Manager, navigate to the user management section, and follow the instructions to unlock the necessary user IDs.

Contact NSE Support:

• If the Corporate Manager ID itself is locked, or if there are other issues, you may need to contact NSE Support.
• You can reach out to the NSE support team at the toll-free number 1800 266 0050 (Option 1) or via email at msm@nse.co.in for assistance.

Participating in Mock Trading Sessions:

• If you’re preparing for a mock trading session, ensure all user IDs are unlocked and active before the session begins.
• Use the pre-requisites and guidelines provided by NSE to configure and verify your trading setup.

Conclusion

By following these steps, NSE NEAT+ platform users can efficiently reset their passwords and unlock user IDs, ensuring seamless participation in both mock and live trading sessions. For any further assistance, always refer to the official NSE circulars or contact their support team directly.