Feedback

Need to Update Your Contact Information or Resolve LFYA Payment Issues? Here’s Who to Contact

If you’ve applied for the Learning Fund for Young Adults (LFYA), it’s crucial to ensure that your contact information is up to date and that any payment issues are resolved promptly. Whether you need to update your email or mailing address, or you’re experiencing issues with receiving your LFYA payment, the Specialized Provincial Services (SPS) team is here to help. This guide provides you with the necessary contact details and steps to take.

Who to Contact If Your Contact Information Changes

Keeping your contact information current is essential to ensure that you receive all communications and your LFYA payment without any delays. Here’s what to do if your email or mailing address changes:

Contact SPS via Email:

• Email Address: If you need to update your email address or mailing address, you can reach out to the SPS team by emailing LFYA@gov.bc.ca. Make sure to include your full name, date of birth, and a brief explanation of the change in your email to ensure your records are updated correctly.

Contact SPS by Phone:

• Phone Number: Alternatively, you can call SPS at 1-866-623-3001 to update your contact information. When calling, be prepared to provide your details so the team can locate your application and make the necessary updates.

Resolving LFYA Payment Issues

If you’re experiencing issues with receiving your LFYA payment, whether it’s a delay, an incorrect amount, or another problem, the SPS team is also the point of contact for resolving these issues. Here’s what you should do:

Contact SPS via Email:

• Email for Payment Issues: If your payment hasn’t arrived or there’s an issue with the amount, send an email to LFYA@gov.bc.ca. Clearly state your concern, and include your full name, date of birth, and details of the issue to help the SPS team address it promptly.

Contact SPS by Phone:

• Phone for Payment Issues: You can also resolve payment issues by calling 1-866-623-3001. The SPS team will assist you in troubleshooting the problem and ensuring that your payment is processed correctly.

Why It’s Important to Act Quickly

Updating your contact information and resolving payment issues as soon as they arise is crucial to avoid delays in receiving your LFYA grant. By promptly contacting SPS, you can ensure that all your information is current and that any issues are addressed swiftly, allowing you to focus on using your grant to achieve your goals.