Platform: Minecraft (Java & Bedrock Editions)
Issue: Players are reporting missing capes after purchasing Minecraft, including both the Java and Bedrock editions. They express confusion and seek clarification regarding the inclusion of capes with game purchases.
How to Solve:
Confirm Purchase Details: Verify the details of your Minecraft purchase, including whether you bought the standard edition or a special edition like the Deluxe or Master Collection. Different editions may include various bonus items such as capes or character creator items.
Check Account Settings: Ensure that your Minecraft account settings are correctly configured. Sometimes, bonus items like capes may need to be manually activated or claimed within the game or through your Mojang account.
Review Purchase Information: Refer back to the purchase confirmation or receipt for your Minecraft transaction. It should outline any bonus items included with your purchase. If capes were promised but not received, contact customer support for assistance.
Contact Mojang Support: If you believe you should have received a cape but did not, reach out to Mojang Support for clarification and assistance. Provide them with details about your purchase, including any relevant transaction IDs or receipts, to help expedite the resolution process.
Submit a Ticket: If necessary, submit a ticket through the Mojang Support website detailing your issue with the missing cape. Be sure to include all relevant information and any screenshots or documentation of your purchase to aid in the investigation.
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