Platform: Minecraft Java and Bedrock
Error: When attempting to download the game from the browser, another screen prompts for payment as if the game hasn't been purchased before.
How to Solve:
Ensure Correct Account: Double-check that you are signed in with the same account that was used to purchase the game. Sometimes, signing in with a different account can lead to this issue.
Clear Browser Cache: Clear your browser's cache and cookies to ensure that there are no lingering issues causing the prompt to repurchase the game.
Contact Mojang Support: If the issue persists after confirming the correct account and clearing the browser cache, reach out to Mojang Support for further assistance. Provide details about the problem and include any error messages encountered.
Verify Purchase: If possible, verify the purchase of both Java and Bedrock editions through the respective platforms (e.g., Mojang website, Microsoft Store). This can help confirm that the purchase was successful and identify any discrepancies.
Request Refund: If you were incorrectly charged for a second purchase, contact the payment provider or platform (e.g., Microsoft Store, Mojang) to request a refund for the duplicate purchase.
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