Platform: Minecraft Launcher (Windows Store)
Issue: User experiencing unresponsiveness with the Minecraft launcher on Windows, despite reinstalling and attempting various troubleshooting steps. Taskbar shows no activity in memory or CPU usage.
Submit a Support Ticket: Since the issue persists after attempting troubleshooting steps, submit a detailed support ticket to Mojang. Provide comprehensive information about the problem, including steps taken to troubleshoot. Use the following link to access the support ticket submission page: Mojang Support Ticket.
Include Detailed Information: When submitting the support ticket, include as many details as possible about the unresponsive behavior of the launcher. Mention any error messages encountered, recent changes to the system, or updates applied to the launcher.
Describe Troubleshooting Steps: Outline the troubleshooting steps you've already attempted, such as reinstalling the launcher, checking for system updates, or running diagnostic tools. This information can help support personnel understand the scope of the issue.
System Information: Provide information about your system specifications, including operating system version, hardware configuration, and any relevant software installed. This information can assist support in identifying potential compatibility issues.
Monitor for Updates: While awaiting a response from Mojang Support, keep an eye out for any updates or patches released for the Minecraft launcher. Updates may include bug fixes or optimizations that could resolve the unresponsiveness issue.
Community Forums: Consider seeking assistance from the Minecraft community forums or online communities dedicated to troubleshooting Minecraft launcher issues. Other users may have encountered similar problems and could offer insights or solutions.
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