Platform: Minecraft Bedrock Realm
Issue Reported: User seeks a method to access old realm backups that do not appear in the backups section on the Minecraft Bedrock realm.
Mojang Support Response: There is not at this time. No backups are stored on our servers beyond those that are also listed on the player-facing side. The backups retained are currently limited to 1/day for 1-8 days in the past, 1/week for 9-36 days, and 1/month for 37-121 days. -JL
User's Situation: Despite the provided information, the user inquires further about the possibility of retrieving old realm backups that seem to be missing from the backups section. They express concern that these backups may be lost permanently.
Resolution Steps:
Contact Mojang Support: Mojang Support suggests reaching out to their Support team for further assistance. They offer to investigate the issue if the user submits a ticket through their request form.
Complete Request Form: To ensure the security of user information, Mojang Support requests the completion of their request form available at https://msft.it/6014iw9aw. By providing necessary details through this form, the Support team can quickly and safely assist with the inquiry regarding old realm backups.
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