schrödinger encountered a frustrating situation after replacing their SSD: despite having previously purchased both Java and Bedrock editions of Minecraft on their device, they were prompted to repurchase the games. Seeking resolution, they reached out to Mojang Support for assistance.
Platform: Minecraft Java Edition and Bedrock Edition
Issue: Prompted to Re-Purchase Games After SSD Replacement
To address similar issues faced by users like schrödinger, consider the following steps:
Verify Account Credentials: Ensure that you are logged in with the correct account credentials that were used to purchase both the Java and Bedrock editions of Minecraft. Sometimes, being logged in with a different account can result in games appearing as unpurchased.
Check Purchase History: Review your purchase history on the respective platforms (e.g., Mojang account for Java Edition, Microsoft Store for Bedrock Edition) to confirm that the games were previously purchased and associated with your account. Look for any records of transactions or receipts for the Java and Bedrock editions.
Sync Licenses on Microsoft Store: If you purchased the Bedrock edition through the Microsoft Store, try syncing licenses to ensure that your purchases are recognized and activated on your device. Open the Microsoft Store app, go to "Downloads and updates," and select "Get updates" to sync licenses.
Contact Customer Support: If the issue persists after attempting the above steps, reach out to customer support for both Mojang (for Java Edition) and Microsoft (for Bedrock Edition). Provide them with details about your previous purchases, including any relevant transaction IDs or receipts, to facilitate assistance.
Request License Restoration: In some cases, customer support may be able to assist you in restoring your licenses for both Java and Bedrock editions after SSD replacement. They can help ensure that your previous purchases are correctly linked to your account and accessible on your device.
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