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Important Security Guide: Protect Yourself When Using HSBC Online and Mobile Banking Services

Your security while using HSBC Online and Mobile Banking is crucial. This guide is for all HSBC users who want to ensure their personal and financial information is safe. We'll explain key steps you need to take to protect your passwords, PINs, and mobile devices, as well as what to do if your mobile device is lost, damaged, or stolen.

HSBC’s online and mobile banking services offer convenience, but they also require responsibility to ensure your financial security. Here’s how you can protect yourself:

🔐 Regularly Update Your Passwords and PINs:
Don’t use the same password, Security Device PIN, or 6-Digit PIN without regularly updating them. This is essential to keep your account safe from unauthorized access. Change these credentials periodically and avoid using simple, easily guessable passwords like birthdays or phone numbers.

📱 Secure Your Mobile Device:
Your mobile device is your gateway to online banking, so its security is paramount. If your mobile device is lost, damaged, or stolen, HSBC can deactivate your Mobile Secure Key to prevent unauthorized access. Contact HSBC immediately to report the loss and request deactivation to safeguard your account.

🚨 What to Do in Case of Loss or Theft:
If you lose your mobile device, act fast. Notify HSBC as soon as possible by calling their customer service. They will deactivate your Mobile Secure Key to prevent unauthorized transactions. This quick action can prevent potential fraud and secure your accounts.

🛡 Best Practices for Account Security:

1. Never Share Your Credentials: Keep your passwords and PINs confidential. Avoid writing them down or sharing them with anyone.
2. Use Biometric Authentication: If possible, enable biometric authentication like fingerprints or face recognition for added security.
3. Avoid Public Networks: Refrain from using public Wi-Fi networks for banking transactions. They are less secure and can expose your data to hackers.

By following these guidelines, you’ll significantly reduce the risk of unauthorized access to your HSBC accounts. Remember, your security is in your hands, and taking these simple steps can make a big difference.