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How to Use the Uttarakhand Jal Sansthan Portal: A Comprehensive Guide

The Uttarakhand Jal Sansthan (UJS) portal offers a wide range of services to help consumers manage their water and sewer connections. This guide provides step-by-step instructions on how to navigate and use the key features of the UJS portal effectively.

1. Update Mobile Number and Email

To ensure you receive timely updates about your bills and payments, it's important to keep your contact information up-to-date.

Steps:

1. Visit the UJS portal and click on the "Add/Update Mobile No. and E-mail" option.
2. Select whether you want to update your mobile number, email, or both.
3. Enter your Consumer Code (only the last 7 digits).
4. Enter your Demand Number.
5. Select your Collection Center from the dropdown menu.
6. Complete the Captcha and submit the form.

2. Apply for a New Connection

If you need a new water or sewer connection, you can apply online through the UJS portal.

Steps:

1. Click on the "Apply For New Connection" option.
2. Fill out the online application form with the required details.
3. Submit the application for processing.

3. Online Complaint

You can file complaints related to water and sewer services directly through the portal.

Steps:

1. Click on the "ONLINE COMPLAINT" option.
2. Fill in the details of your complaint.
3. Submit the complaint and keep track of its status online.

4. Customer Care

For any queries or complaints, you can contact UJS customer care.

Contact:

• Toll-Free: 1800 180 4100 or 1916

5. View Latest News

Stay updated with the latest news related to UJS services by clicking on the "LATEST NEWS" section.

6. Application Status

Check the status of your new water or sewer connection application.

Steps:

1. Click on the "Application Status" option.
2. Enter your connection file number (e.g., P-AW101) to view the status.

7. Detailed Bill Information

You can view detailed information about your water and sewer bills.

Steps:

1. Click on the "Bill Information" option.
2. Enter your Consumer Code (last 7 digits) or Demand Number along with the Collection Center.
3. View and print your detailed bill information.

8. Online Bill Payment

Pay your water and sewer bills online through the portal.

Steps:

1. Click on the "Bill Payment" option.
2. Enter the necessary details and select your preferred payment method (Net Banking, Debit Card, Credit Card).
3. Complete the payment and download the receipt.

9. Payment History

Check the history of your bill payments, whether online or through other methods.

Steps:

1. Click on the "Payment History" option.
2. Enter your Consumer Code or Demand Number along with the Collection Center.
3. View and print your payment history.

Help Desk Services

The Help Desk is committed to providing world-class services to all water and sewer consumers in Uttarakhand. Here are some key functionalities available through the Help Desk:

• Add/Update Mobile No. and E-mail: For updating contact details.
• Consumer Information: For details about your water/sewer connection.
• Bill Information: For detailed bill information.
• Online Payment: For paying bills online.
• Payment History: For viewing payment history.
• New Connection Status: For checking the status of new connection applications.

Important Instructions

• To access information or print details, you need to enter your Consumer Code (last 7 digits) or Demand Number along with the Collection Center.
• For new water/sewer connection status, enter the connection file number (e.g., P-AW101).

Conclusion

The Uttarakhand Jal Sansthan portal offers a user-friendly platform for managing water and sewer services. By following the steps outlined in this guide, you can easily update your contact information, apply for new connections, file complaints, view bills, make payments, and check payment history.

Frequently Asked Questions (FAQs)

Q: What if I don't know my Consumer Code or Demand Number?

A: You can find these details on your water bill or any communication sent by UJS. For further assistance, contact UJS customer care.

Q: Can I pay bills after the due date?

A: Online payments can only be made for bills that are not overdue. Ensure timely payment to avoid disruptions.

Q: Is it necessary to register a mobile number for online payments?

A: Yes, registering a mobile number is mandatory for making online payments.