How to Use the Dutabash Mobile Application: A Complete User Manual

The Dutabash Mobile Application is a user-friendly app designed to help Bangladeshi citizens living abroad access consular and welfare services efficiently. This guide covers everything from downloading the app to requesting emergency services. If you’re looking for a step-by-step process enriched with long-tail keywords, this article is tailored for you.

1. Downloading the Dutabash Mobile Application

Steps to Download the Dutabash Mobile App

1. Scan the QR Code: Locate and scan the QR code provided by the Bangladesh Ministry of Foreign Affairs to download the app directly to your device.
2. App Store/Google Play: Alternatively, search for "Dutabash Mobile Application" on your device’s app store and download it.

Required Permissions

To function optimally, the app needs the following permissions:

• Location/GPS Access: To determine your nearest service delivery station.
• Camera Access: For document scanning and uploads.
• File/Storage Access: To upload documents from your device's gallery.

2. Login Process

If you’re logging in for the first time:

• New User: Click the “New User” button and complete the registration process.
• Existing User: Log in using your Passport Number (ID) and password.

3. First-Time User Registration Process

How to Register

1. Email Address: Provide a valid email to receive service updates.
2. Mobile Number: Select your country code and input your mobile number.
3. Passport Number: Enter your passport number without spaces.
4. Service Delivery Station: The app automatically assigns the nearest station based on your GPS location.
5. Address: Input your current address accurately.
6. Document Upload: Upload your passport and NID using:
   • The app’s built-in scanner for real-time scanning.
   • Files stored in your device’s gallery.

4. Service Request Process

Step-by-Step Guide

1. Select Service Type: Choose between Consular and Welfare services on the home page.
2. Select Specific Service: Browse the list and select the desired service.
3. Acknowledge Requirements:
   • Confirm the service details.
   • Understand the delivery process and required documents.
4. Document Upload:
   • Upload documents via the gallery or the scanner.
   • Add more pages if necessary.
5. Add Multiple Documents:
   • Use the “Add More Documents” button for additional files.
6. Confirm Pages:
   • Specify the total number of pages uploaded. This is crucial for determining service charges.
7. Submit Request:
   • Click “Complete Your Request” and wait for the system to process your documents.

Confirmation and Updates

• Upon successful submission, you’ll receive a Support ID for reference.
• Approved documents will be sent to your email and available in the app’s message section.

5. Viewing Previous Service Request History

1. Access History:
   • Tap the “Request” tab in the menu bar.
2. View Request Status:
   • Check the status of all past requests (e.g., Approved, Rejected, Pending).
3. Detailed View:
   • Select individual requests to view specific details and updates.

6. Emergency Service Request Process (SOS)

For immediate assistance, the Dutabash app provides an Emergency Service (SOS) option.