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How to Reset Your Password Using the Nemours App

If you've forgotten your password for the Nemours app, don't worry. Resetting your password is a straightforward process. Follow the steps below to regain access to your account and get ready for your video visit.

Steps to Reset Your Password

Open the Nemours App

• Start by launching the Nemours app on your mobile device.

Select "Forgot your username or password?"

• On the login screen, tap on "Forgot your username or password?".

Fill in Your Information

• Enter the required information to verify your identity. This may include your email address or other personal details.

Check Your Email for an Access Code

• After submitting your information, check your email inbox for an access code. If you don't see it, make sure to check your junk or spam folders.

Enter the Access Code in the App

• Return to the Nemours app and enter the access code you received via email.

Create a New Password

• Once the access code is verified, you will be prompted to create a new password. Ensure your new password is strong and secure.

Log In with Your New Password

• Finally, log in to the Nemours app using your username and the new password you just created.

Tips for a Smooth Password Reset

• Check Spam/Junk Mail: If you don't receive the email with the access code, check your spam or junk mail folder.
• Strong Password: Make sure your new password is strong by including a mix of upper and lower case letters, numbers, and special characters.

If you encounter any issues during the password reset process, you can call the Nemours support line for assistance at 888.459.4087.