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How to Reset Your Password for Uniview Tec Equipment: A Step-by-Step Guide

For Uniview Tec equipment users, such as those utilizing cameras or NVRs, forgetting a password can be a hassle. Fortunately, many of the latest Uniview Tec products allow you to reset your password yourself, without needing to contact technical support. In this article, we'll walk you through the step-by-step process of resetting your password using the Guard Viewer app, and provide guidance on what to do if you encounter any issues.

Step 1: Check for a QR Code on the Login Screen

When you attempt to log in to your Uniview Tec equipment and realize you've forgotten your password, the first step is to determine whether you can reset the password yourself. Here's how:

  • Go to the login screen of your device.
  • Click on Forgot Password.

If you see a QR code and an email address to which you have access, you're in luck! You can proceed with the reset process on your own. If you see Email not set or do not have access to the email address displayed, you'll need to contact Uniview Tec's tech support for assistance.

Step 2: Use the Guard Viewer App to Reset Your Password

Assuming you have access to the registered email, follow these steps to reset your password:

  1. Open the Guard Viewer app on your mobile device.
  2. Tap the three lines in the upper left corner to open the menu.
  3. Select Me and then tap on General.
  4. Scroll to the bottom of the General settings and tap on Forgot Device Password.
  5. Use your mobile device's camera to scan the QR code displayed on your Uniview Tec device.
  6. A temporary password will be sent to the registered email address.

Step 3: Troubleshooting and Support

If you encounter any issues during the password reset process, or if you do not see a QR code on your device's login screen, contact Uniview Tec's technical support for further assistance:

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