If you're a new user or someone who occasionally uses the MHRA portal, forgetting your password can be frustrating, especially when you're in the middle of important medical device registrations. But don't worry! This guide will walk you through the process of resetting your password on the MHRA Portal, ensuring you regain access quickly and without hassle. Whether you're a manufacturer, importer, or a UK Responsible Person (UKRP), this guide is for you.
Steps to Reset Your MHRA Portal Password:
Visit the MHRA Portal Login Page: Start by navigating to the MHRA Portal login page using your laptop or PC. It’s recommended not to use mobile devices or tablets for this process.
Click on 'Forgot Your Password': On the login page, locate the 'Forgot your password?' link beneath the login fields and click on it.
Enter Your Username: Instead of your email, you'll need to enter your username, which is typically in the format of your first name and last name (e.g., john.doe). Ensure that you enter it correctly to avoid any errors.
Request a Password Reset Email: After entering your username, click the 'Send email' button. The system will send a password reset link to the email address associated with your MHRA account.
Check Your Email: Head over to your email inbox and look for the password reset email from MHRA. Don’t forget to check your Junk or Spam folder if you don't see it in your primary inbox.
Follow the Instructions in the Email: Click on the link provided in the email to reset your password. You will be directed to a page where you can enter a new password.
Set Your New Password: Enter your new password twice to confirm it. Ensure that your new password is strong and secure, following the MHRA's password guidelines. Once done, click 'Submit.'
Log In with Your New Password: After successfully resetting your password, return to the MHRA Portal login page, enter your username and the new password, and log in.
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