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How to Reset Your Login Credentials on MSD My Account

If you're having trouble logging in to your MSD My Account, follow these steps to reset your login credentials:

Step 1: Visit the MSD My Account Login Page

Open your web browser and go to the login page of MSD My Account. You can access it directly using the following link: MSD My Account Login.

Step 2: Click on "Forgot/Change PIN?"

Under the "Client Number" field, you'll see a link labeled "Forgot/Change PIN?" Click on it to begin the password reset process.

Step 3: Enter Your Client Number and Date of Birth

On the PIN reset page, you'll be asked to enter your client number and date of birth. If you don't know your client number, there's a link provided to help you retrieve it.

Step 4: Submit Your Request

After entering your client number and date of birth, click on the button to submit your request to reset your PIN.

Step 5: Follow the Instructions

Follow the instructions provided on the screen to complete the PIN reset process. You may need to verify your identity through additional security questions or steps.

Step 6: Log In With Your New PIN

Once you've successfully reset your PIN, return to the login page and log in to your MSD My Account using your new credentials.

Step 7: Need Further Assistance?

If you encounter any issues during the process or have trouble accessing your account, there are options available to assist you further. You can contact MSD for support or seek assistance through other channels provided on the website.

Alternative Option: Log in with RealMe

If you've forgotten your RealMe login instead, you can click on the "Forgot your RealMe login?" link on the login page to initiate the RealMe login reset process.