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How to Reset Your KYBOS Account Password: A Complete Guide

If you’ve lost access to your KYBOS account or need to update your login credentials, this step-by-step guide is tailored to help you reset your password securely. Whether you're a Kentucky Business Online Services (KYBOS) user or experiencing login issues, follow these instructions to regain access quickly.

Why You Might Need to Reset Your KYBOS Account Password

There are a few common reasons why users face issues with their KYBOS account login:

1. You’ve forgotten your password.
2. Your password needs updating for security purposes.
3. You're having trouble logging in due to system errors.
4. You suspect unauthorized access and want to update your credentials.

By following this KYBOS password reset guide, you can resolve these issues efficiently.

Step-by-Step Instructions for Resetting Your KYBOS Account Password

Step 1: Access the Password Reset Option

1. Visit the KYBOS login screen.
2. Click the “Need Help?” link located below the login fields.
3. On the next screen, select “Reset Password.”

Step 2: Request a Security Code

1. Enter your KYBOS Username in the provided field.
2. From the dropdown menu, choose “My Email” to receive the security code.
3. Enter the email address linked to your KYBOS account.
4. Verify your identity by checking the box next to “I’m not a robot.”
5. Click on “Request Security Code.”

You will now receive a security code via email.

Step 3: Check Your Email for the Security Code

1. Open your registered email inbox and look for a message with the security code from KYBOS.
   • Important: The security code is valid for 24 hours only, so complete the reset process promptly.
2. If the email doesn’t appear in your inbox, check your spam or junk mail folders.

Step 4: Reset Your Password

1. Return to the KYBOS password reset page.
2. Enter the following details:
   • Your KYBOS Username.
   • The Security Code sent to your email.
3. Create a new password:
   • Enter the new password in both the “New Password” and “Confirm Password” fields.
   • Follow the password rules to ensure compliance:
     • At least 12 characters long.
     • Include uppercase and lowercase letters.
     • Use at least one number and one special character (e.g., @, #, $, %).
4. Verify that you’re not a robot by checking the “I’m not a robot” box.
5. Click on “Reset Password.”

Step 5: Login Confirmation

1. Once the reset is successful, you’ll see a confirmation message notifying you that your password has been updated.
2. Return to the KYBOS login page.
3. Enter your username and new password to access your account.

Troubleshooting Common KYBOS Password Issues

Didn’t Receive the Security Code?

• Ensure the email address you provided is correct and matches your KYBOS account.
• Check your spam or junk mail folders.
• Request a new security code by repeating Step 2.

Security Code Expired?

• Remember, security codes are only valid for 24 hours. If your code expires, return to Step 2 to request a fresh code.

Still Having Trouble?

• If you’re unable to reset your KYBOS password after multiple attempts, contact KYBOS support:
  • Help Desk Phone: (502) 782-8930
  • Support Email: KYBOS.Support@KY.gov

Important Notes for KYBOS Users

• DOR Employees: Please note that Department of Revenue employees cannot provide usernames or reset passwords.
• Account Security: Use a strong password and avoid reusing old passwords for maximum security.
• Timing: Ensure you complete the process within the 24-hour window after requesting your security code.

Why Resetting Your KYBOS Password Is Important

For Kentucky businesses and users of the KYBOS portal, ensuring seamless access to online services is crucial. The password reset process not only restores access but also helps maintain the integrity of sensitive business data. By using the self-service password reset option, you can quickly regain control of your account without delays.

Final Thoughts

Resetting your KYBOS account password is a simple yet essential process for account security and accessibility. This guide provides all the steps you need to successfully reset your password and troubleshoot common issues. If you need additional help, KYBOS Support is always available to assist you.

For further assistance: