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📝 How to Reset Your BCeID Password: A Step-by-Step Guide

If you’ve forgotten your BCeID password or user ID, don’t worry—resetting it is a straightforward process. This guide will walk you through the steps necessary to recover your account, ensuring you can regain access to B.C. government services as quickly as possible. Whether you're a business user, a personal user, or have a basic BCeID, this article provides detailed instructions to help you navigate the process efficiently.

🔑 Step-by-Step Guide to Resetting Your BCeID Password

Visit the BCeID Account Recovery Page
To start the password recovery process, go to the BCeID account recovery page at https://www.bceid.ca/clp/account_recovery.aspx.

Enter Your User ID
On the account recovery page, enter your BCeID user ID. This step is crucial to identify your account within the system.

Answer Your Password Reset Questions
You will be prompted to answer the security questions you set up when you created your account. These questions help verify your identity and protect your account from unauthorized access.

Enter the Confirmation Code
After answering the security questions, a confirmation code will be sent to the email associated with your BCeID account. Enter this code on the account recovery page to proceed.

Complete the CAPTCHA
To ensure you are not a robot, you’ll need to complete a CAPTCHA by entering the characters displayed in an image. If the image is unclear, you can refresh it to generate a new one.

Click "Continue"
After entering the necessary information, click the "Continue" button to proceed with the password reset process.

Create a New Password
Once your identity is verified, you will be prompted to create a new password. Choose a strong, unique password that you haven’t used before to enhance the security of your account.

Log In with Your New Password
After successfully resetting your password, you can return to the BCeID login page and access your account with your new credentials.

🆔 Finding Your BCeID User ID

If you’ve forgotten your BCeID user ID, you can recover it by following these steps:

Visit the BCeID Account Recovery Page
Go to https://www.bceid.ca/clp/account_recovery.aspx and select the option to find your user ID.

Enter Your Registered Email
Enter the email address associated with your BCeID account. If your email is registered with a BCeID account, your user ID will be emailed to you.

Follow the Instructions in the Email
Check your email for further instructions on how to recover your user ID. Follow these steps to retrieve your ID and regain access to your account.

📞 Additional Support: Contact Service BC Help Desk

If you’re unable to reset your password or recover your user ID using the steps above, you can contact the Service BC Help Desk for further assistance.

• For Business BCeID Users: Contact your Business Account Manager for help with finding your user ID or resetting your password.
• For Personal BCeID Users: If you cannot find your user ID or reset your password, you may need to submit a request to obtain a new Personal BCeID.
• For Basic BCeID Users: If your account lacks an associated email, you will need to register for a new Basic BCeID account.

Service BC Help Desk Hours: Monday to Friday, 7:30 am to 5:00 pm Pacific Time / 8:30 am to 6:00 pm Mountain Standard Time.