How to Reset Password for Hikvision Devices: Quick Guide for IPC/PTZ/DVR/NVR

If you're a security professional or a Hikvision user trying to reset the password for your IPC, PTZ, DVR, or NVR device, you've come to the right place. This guide provides you with detailed instructions on how to reset passwords for Hikvision devices using various methods, including the SADP Tool, XML files, QR codes, and more. Whether you're using Hikvision's older or newer firmware versions, this guide will help you regain access to your device.

1. Reset Password Using SADP Tool

Method 1: Security Code

1. Download and install the SADP Tool from the official Hikvision website.
2. Connect your device to the local network and open the SADP Tool to search for online devices.
3. Select your device and click on "Forget Password."
4. If prompted for a security code, note down the Start Time and Device Serial Number and send them to the Hikvision Technical Support team.
5. Once you receive the security codes, input the appropriate code and click "Confirm." The password will be reset to 12345.

Method 2: XML File

1. Export the XML file from the SADP Tool and send it to the Hikvision Technical Support team.
2. Once you receive the encrypted file from support, select it in the SADP Tool, input your new password, and click "Confirm." The password will be reset.

Method 3: QR Code

1. Export the XML file or take a photo of the QR code and send it to the Hikvision Technical Support team.
2. The support team will return a key. Input this key in the SADP Tool, set your new password, and click "Confirm."

2. New Password Resetting Strategy

For devices with newer firmware versions (e.g., -E/-K/-I series NVR with firmware higher than V3.4.90), Hikvision offers a more user-friendly password resetting strategy:

Method 1: GUID File

1. Export the GUID file in advance and store it securely.
2. When needed, import the GUID file to reset the password. Note: The old password is required to export the GUID file.

Method 2: Validation Questions

1. Set validation questions in advance.
2. If you forget your password, you can reset it by answering the pre-set questions.

Troubleshooting Common Issues

• Error: Reset Password Failed
  • Ensure all devices (computers, cameras, recorders, etc.) are connected to the same IP range in your LAN.
  • If using a laptop, disable the WIFI adapter if connected via network cable.
  • Restart the SADP tool after making changes to the IP address.

Conclusion