How to Reset NovoPRO Settings-Protection Password: A Step-by-Step Guide for Troubleshooting

If you’ve lost the Settings-Protection password for your NovoPRO device, don’t worry. This guide will walk you through the steps to reset it quickly and efficiently. Whether you're using a microSD card or the Remote Manager tool, you’ll have your device up and running again in no time.

Steps to Reset the Password

Obtain NovoPRO Device MAC Address:

• Locate the MAC address of your NovoPRO device, which is usually found at the bottom of the device.
• Keep this information handy as you will need it to request a password reset.

Contact Vivitek Technical Support:

• Reach out to Vivitek’s technical support team with your device’s MAC address.
• They will generate a password reset file and send it to you via email.

Resetting the Password Using a microSD Card:

• Step 1: Copy the received password reset file (NovoPasswordReset.bin) to a microSD card.
• Step 2: Insert the microSD card into your NovoPRO device.
• Step 3: The password will automatically reset within a few seconds.

Resetting the Password Using Remote Manager: