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How to Request a Refund for Your PRESTO Farecard: A Step-by-Step Guide

If you are no longer using your PRESTO card and wish to request a refund, this guide will walk you through the process step by step. The refund process is straightforward, but it's essential to follow each step carefully to ensure your refund is processed without any delays. Please note that once your PRESTO card is sent for a refund, it will be cancelled and will not be returned to you.

Step 1: Eligibility Check

Before starting the refund process, ensure you meet the following eligibility criteria:

• Registered PRESTO Card: Your PRESTO card must be registered to an online PRESTO account. Refunds cannot be processed for unregistered cards.
• Positive Balance: Your PRESTO card must have a positive balance.
• Transit Passes: Be aware that transit passes are final sale and are not refundable through this form.
• Account Information: The name on the refund form and any accompanying documents (e.g., void cheque) must match the name in your online PRESTO account. Additionally, the email address you provide must match the one in your online PRESTO account.

Step 2: Complete the Refund Form

Farecard Holder Information:

• Fill in your personal information, including your last and first names, telephone number, and the email address associated with your online PRESTO account.
• Verify that the mailing address in your online PRESTO account is correct, as this will be used for processing your refund.

Card Information:

• Provide your PRESTO card number and verification number.

Select the Reason for Refund:

• Choose the reason for your refund request from the options provided, such as relocating out of the area, no longer using public transit, using a mobile wallet, etc. If you select "Other," provide additional details.

Refund Method:

• Interac e-Transfer®: If you choose this option, the refund will be sent to the email address associated with your PRESTO account.
• Direct Deposit: If you prefer direct deposit, you must include a void cheque with the refund form.
• Cheque: For those who cannot accept Interac e-Transfer® or Direct Deposit, a cheque will be issued. Note that this option may require extra processing time.

Step 3: Prepare Your Documents

• Include Your PRESTO Card: Ensure your PRESTO card is inside the envelope with your completed refund form.
• Void Cheque (if applicable): If you selected Direct Deposit as your refund method, include a void cheque with your submission.

Step 4: Sign and Date the Form

• Cardholder’s Signature: Sign and date the refund form. This is necessary to process your refund request.

Step 5: Mail the Completed Form

Mail your completed refund form, including your PRESTO card and any additional documents (e.g., void cheque if applicable), to the following address:

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PRESTO Card Refund c/o PRESTO Finance Back Office 20 Bay Street, Suite 600 Toronto, ON M5J 2W3

Step 6: Processing Time

• Processing Fee: A 4% processing fee will be deducted from your refund.
• Processing Time: The expected processing time is 4-6 weeks from the time your form and PRESTO card are received by the PRESTO office.

Troubleshooting Tips

• Discrepancies: Ensure that the name and email address on the refund form match those in your online PRESTO account. Discrepancies may result in delays or the denial of your refund request.
• Foreign Visitors: If you are a foreign visitor seeking a refund, select the cheque option and provide your mailing address.

FAQs

Can I get a refund for my transit pass?

• No, transit passes are final sale and are not eligible for refunds using this form.

What happens if my PRESTO card has a negative balance?

• Refunds can only be processed for cards with a positive balance. Negative balances cannot be refunded.

What if my email address or personal information changes?

• Ensure your PRESTO account details are up to date before submitting the refund form to avoid any delays.

Conclusion