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How to Register and Reset Your Password Using Self Service Password Reset (SSPR)

Managing your account securely is crucial, and the Self Service Password Reset (SSPR) system allows you to do just that. Whether you need to register your mobile number or reset your password, this guide will take you through the process step by step.

Step 1: Register Your Mobile Number

To use the SSPR system, you must first register your mobile number. Follow these steps:

Login to the Registration URL:
Go to the following URL to begin the registration process: Registration URL.

Enter Your Username and Password:
Provide your username and password to access your account.

Verify or Update Your Mobile Number:
Once logged in, check if your mobile number is updated. If not, update your mobile number and click on the 'Verify' button.

Complete the Registration:
After verifying, your mobile number will be registered for SSPR.

Step 2: How to Reset Your Password

If you have forgotten your password or need to unlock your account, follow these instructions:

Login to the SSPR URL:
Go to SSPR URL to start the password reset or unlock process.

Enter Your Email ID and Captcha:
Input your registered email ID and the characters shown in the captcha to proceed.

Select the Appropriate Option:

  • I forgot my password: Choose this if you need to reset your password. Enter your registered mobile number to receive an OTP (One-Time Password). Use the OTP to reset your password and regain access to your account.
  • I know my password, but still can’t sign in: Choose this option if you need to unlock your account. Enter your registered mobile number to receive an OTP and unlock your account.

Complete the Process:
Follow the on-screen instructions to complete the password reset or account unlock process.

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