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How to Recover Your Username or Reset Your Password for the R3® System

How to Recover Your Username or Reset Your Password for the R3® System

If you have forgotten your username or password for the R3® system, used for the Main Residency Match and Specialties Matching Service, follow these detailed steps to recover your account information.

Steps to Reset Your Password

Access the Login Screen

• On the R3® login screen, click the “I forgot my Username or Password” link.

Enter Your Email Address

• In the Forgot Password section, enter your email address in the applicable field.

Submit Your Request

• Click "Submit." A green note will display indicating that an email has been sent to your inbox.

Check Your Email

• Open your email inbox and find the message from NRMP. Click the "Click here to reset password" link within the email. Note: The password reset link will expire in 24 hours.

Enter a New Password

• On the password reset page, enter a new password. Ensure your new password meets the following criteria:
  • Alphanumeric
  • At least 8 characters long
  • Contains at least 3 of the following: uppercase letter, lowercase letter, number, special character (e.g., #!$%)

Confirm Your New Password

• Re-enter your new password to confirm it.

Change Your Password

• Click "Change Password." A green note will indicate that your password has been reset successfully.

Log In

• Return to the R3® login screen and log in using your username and new password.

Steps to Retrieve Your Username

Access the Login Screen

• On the R3® login screen, click the “I forgot my Username or Password” link.

Enter Your Email Address

• In the Forgot Username section, enter your email address in the appropriate field.

Submit Your Request

• Click "Next."

Answer Security Questions

• Answer the security questions you selected during registration. If your answers are invalid, contact the NRMP Help Desk at 866-653-6767 for further assistance.

Check Your Email

• A message will display indicating that your username has been emailed to you. Access your email to retrieve your username.

Log In

• Return to the R3® login screen, enter your username and password, and click "Login" to continue.

Additional Assistance

If you encounter any issues during the process, such as invalid security question answers or not receiving the email, contact the NRMP Help Desk at 866-653-6767 for further assistance.