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How to Recover Your SureVision Device Password: Step-by-Step Guide

Forgetting a password can be frustrating, especially when it comes to securing your SureVision device. Whether you've forgotten your password or are having trouble accessing your device, this guide will walk you through the steps to recover your SureVision device password.

Step 1: Use the SureVision Smartphone App

If you have the SureVision Smartphone app installed, you can quickly reset your device password using the "Forgot Device Password" option found under the Local Config menu. Follow the prompts to reset your password directly through the app.

Step 2: Click "Forgot Password" on Your Device

If the app method is not an option, begin the recovery process by clicking the "Forgot Password" button on your SureVision device. This will initiate the process to reset your password.

Step 3: Contact SureVision Technical Support

To proceed with the password recovery, you will need to obtain a temporary password from SureVision’s technical support team. Here’s how to do it:

• Email SureVision support at support@cctvsecuritypros.com.
• In your email, include the following details:
  • Serial Number of your NVR device (Example SN: 2145658AB84Z541)
  • Date your NVR is set to (Example Date: 04/18/2019)

Important: Ensure that all required information is included in your request. Incomplete requests may delay the process.

Step 4: Receive and Use the Temporary Password

After submitting your request, it may take a few days to receive the temporary password from the technical support team. This password is valid for 24 hours only, so be sure to use it within that time frame.

Once you have the temporary password, enter it into your SureVision device. This will grant you access to the next menu, where you can create a new password.

Step 5: Set and Save Your New Password

Enter and confirm your new password. It's crucial to write down this new password and store it in a secure location to avoid future recovery issues.