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How to Recover Your Credentials for the E-Way Bill System

If you've forgotten your username, password, or Transin ID for the E-Way Bill System, don't worry. This guide will walk you through the steps to recover your credentials easily.

Step-by-Step Guide

Step 1: Access the Forgot Credentials Page

First, open your web browser and navigate to the E-Way Bill System's Forgot Credentials page:

Forgot Credentials - E-Way Bill System

Step 2: Choose the Credential to Recover

On the Forgot Credentials page, you will see three options:

1. Forgot User Name
2. Forgot Password
3. Forgot Transin ID

Select the appropriate option by clicking the corresponding radio button.

Step 3: Enter Required Information

Depending on the option you selected, you will need to provide specific information:

3.1 Forgot User Name

1. Enter your GSTIN (Goods and Services Tax Identification Number).
2. Complete the Captcha challenge by entering the characters displayed in the image.

3.2 Forgot Password

1. Enter your Username.
2. Complete the Captcha challenge by entering the characters displayed in the image.
3. Click on Submit. You will receive an OTP (One-Time Password) on your registered mobile number.
4. Enter the OTP and follow the instructions to reset your password.

3.3 Forgot Transin ID

1. Enter your GSTIN or Username.
2. Complete the Captcha challenge by entering the characters displayed in the image.

Step 4: Submit the Form

After entering the required information, click on the Submit button. The system will process your request and provide instructions on the next steps.

Step 5: Follow the Instructions

Follow the on-screen instructions to recover your credentials. This may involve verifying your identity using an OTP sent to your registered mobile number or email address.

Tips for a Successful Recovery

• Ensure you enter the correct GSTIN, Username, and Captcha details.
• If you don't receive the OTP, check your mobile network or contact customer support.
• Keep your registered mobile number and email address up to date to avoid any issues.

Troubleshooting

If you encounter any issues during the recovery process, consider the following:

• Check Your Internet Connection: Ensure you have a stable internet connection.
• Clear Browser Cache: Sometimes, clearing your browser cache can resolve loading issues.
• Disable Browser Extensions: Some browser extensions can interfere with the page loading. Try disabling them temporarily.

Contact Support

If you are still unable to recover your credentials, contact the E-Way Bill System support team for assistance. Use the contact details provided on the contact page.