How to Recover the Password for Your DVR V4.2 or NVR V4.2: A Step-by-Step Guide

Forgetting the password to your DVR V4.2 or NVR V4.2 can be frustrating, especially when you need access to your security system. Fortunately, recovering your password is a straightforward process. This article will guide you through the steps to reset your password, whether you choose to contact WBox technical support or use the email recovery option. Follow this comprehensive guide to regain access to your device quickly and securely.

Step-by-Step Guide to Recovering Your Password

1. Use the 'Forgot Password' Option

• On the Login page of your DVR or NVR, click the "Forgot password" link.
• You will be redirected to the Password recovery screen, where you can choose your recovery method.

2. Contact WBox Technical Support

Phone Support:

• Call the WBox Technical Support Hotline at 1-833-574-9124 (Option 1).
• Provide the serial number of your device, which you can find below the QR code (e.g., VHU75a#2019-03-21#157#112f34b8974F9).
• The support team will give you a temporary password, which will expire within 24 hours.
• Once you receive the temporary password, immediately modify it to a new one.

Email Support:

• If you have set up your email account for password recovery (via Setting Network > E-mail), you can opt to receive the password via email.
• On the Password recovery page, click "Click here to send password to your email."
• Check your email for the recovery message containing your current password.

3. Set Up or Modify Your Password

• Once you've recovered your password, follow these steps to set a new, secure password:
  1. Go to Setting > System > Password.
  2. Enter the temporary password in the Old Password field.
  3. Create a new password that meets the following requirements:
     • Length: 6 to 32 characters.
     • Include a mix of numbers, lowercase letters, uppercase letters, and special characters.
     • Supported special characters: !@#$*+=-_
  4. Re-enter the new password in the Confirm Password field.
  5. Click Apply to save your new password.

Conclusion

Recovering your DVR or NVR password doesn't have to be a daunting task. By following the steps outlined in this guide, you can regain access to your device with ease. Whether you prefer to call WBox Technical Support or use the email recovery option, you're equipped with all the information you need to reset your password securely.