How to Manage Your e-Mandate Pre-Debit Notification for IndusInd Bank Credit Card

If you have received a pre-debit notification from IndusInd Bank regarding an upcoming auto-debit transaction, it is important to understand how to manage this e-mandate effectively. This guide will help you understand the steps to take if you wish to deactivate the AutoPay facility for a specific transaction.

What is an e-Mandate Pre-Debit Notification?

An e-Mandate Pre-Debit Notification is an alert sent by your bank to inform you about an upcoming automatic debit from your account. This notification includes details such as the amount to be debited, the merchant's name, and the scheduled date of the debit. This allows you to take necessary actions if you do not wish to proceed with the transaction.

Steps to Deactivate the AutoPay Facility

If you have received a notification for a transaction you wish to deactivate, follow these steps:

Step 1: Login to the SI-Hub Portal

1. Visit the SI-Hub Portal: Open your web browser and navigate to the SI-Hub management portal by typing or clicking https://www.sihub.in/managesi/indusindcredit.
2. Enter Your Credentials: Login with your username and password associated with your IndusInd Bank account. If you do not have an account, you may need to register first.

Step 2: Locate the Specific AutoPay Facility

1. Access Your Account Dashboard: Once logged in, go to your account dashboard where you can view all your e-mandates.
2. Identify the Transaction: Find the e-mandate corresponding to the notification you received. In this case, look for the AutoPay facility against ID XEIZpP4Qmb.

Step 3: Deactivate the AutoPay Facility

1. Select the AutoPay Facility: Click on the specific e-mandate ID (XEIZpP4Qmb).
2. Deactivate the AutoPay: There should be an option to deactivate or cancel the AutoPay facility. Click on this option.
3. Confirm Your Action: Confirm that you wish to deactivate the AutoPay facility. You may be asked to provide a reason or additional authentication.

Step 4: Verify Deactivation

1. Receive Confirmation: After successfully deactivating the AutoPay facility, you should receive a confirmation message or email from IndusInd Bank.
2. Check Account Status: Ensure that the AutoPay facility is no longer active by checking your e-mandate list in the SI-Hub portal.

Important Points to Remember

• Timely Action: Ensure that you deactivate the AutoPay facility before the scheduled debit date to avoid any unwanted transactions.
• Regular Monitoring: Regularly monitor your email and bank notifications to stay updated on any e-mandates.
• Customer Support: If you encounter any issues or need further assistance, contact IndusInd Bank's customer support or visit their nearest branch.

Conclusion

Managing your e-mandate pre-debit notifications effectively can help you maintain better control over your finances and avoid unauthorized transactions. By following the steps outlined above, you can easily deactivate any unwanted AutoPay facilities linked to your IndusInd Bank credit card.