How to Get a Refund for Your Delhi Metro Smart Card?

Navigating the refund process for your Delhi Metro Smart Card can be confusing. Whether you are a daily commuter or a student, understanding the conditions and scenarios under which refunds are provided is crucial. Here’s a comprehensive guide to help you through the refund process for Smart Cards and Student Smart Cards used in the Delhi Metro system.

Refund Scenarios for Delhi Metro Smart Cards

Expired Smart Cards

• Physical Condition: Ok, Electronic Readability: Ok, Readability of Engraved ID: Clear
  • Refund Scenario: Only the Security Deposit (SD) is refunded.
• Physical Condition: Ok, Electronic Readability: Unreadable, Readability of Engraved ID: Clear
  • Refund Scenario: Only the Security Deposit is refunded.
• Physical Condition: Damaged, Electronic Readability: Ok, Readability of Engraved ID: Clear
  • Refund Scenario: No refund.

Valid Smart Cards

• Physical Condition: Ok, Electronic Readability: Ok, Readability of Engraved ID: Clear
  • Refund Scenario: Proportionate balance amount along with the Security Deposit is refunded.
• Physical Condition: Ok, Electronic Readability: Unreadable, Readability of Engraved ID: Clear
  • Refund Scenario: Proportionate balance amount along with the Security Deposit is refunded.

Damaged Smart Cards

• Physical Condition: Ok, Electronic Readability: Ok, Readability of Engraved ID: Clear
  • Refund Scenario: Proportionate balance amount is refunded without the Security Deposit.
• Physical Condition: Damaged, Electronic Readability: Ok, Readability of Engraved ID: Clear
  • Refund Scenario: No refund.

Special Conditions for Refunds

• Unusual Incidents: In case of accidents or service disruptions for more than 30 minutes, a full refund is granted at the CST issuing station on the day of occurrence. If the disruption extends beyond 30 minutes, partially used tokens are refunded 50% of the fare.
• Engraved ID Unreadable: No refund is permissible if the engraved ID on the card is not clearly readable.
• Tourist Smart Cards: No refund of the balance amount is provided, but the Security Deposit can be claimed after the validity period ends. However, exceptions may be considered by Metro Railway administration.
• Token Refunds: Full refunds are allowed within the validity period (45 minutes) if the token holder has not entered the paid area. Beyond the validity period, refunds decrease progressively.

Additional Notes

• Replacement of Corrupted/Unreadable CST: A new CST is issued in replacement, allowing the commuter to complete the journey.
• Partially Used CST: No refund is granted under normal circumstances; the token is captured at the exit gate.
• Refund Period: The refund period is a maximum of 30 days from the day of purchase of tokens.
• Security Deposit: Not refundable against physically damaged cards.

For a more detailed breakdown, you can refer to the official refund policy document.