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How to File a Warranty Claim with Roadranger: Step-by-Step Guide

If you have encountered an issue with your Eaton Roadranger product, such as a transmission or clutch failure, and it falls under the warranty coverage, you can file a warranty claim to seek reimbursement for repairs. Below is a comprehensive guide on how to properly file a Roadranger warranty claim using the Roadranger Warranty Claim Worksheet.

Step 1: Gather Necessary Documentation

Before initiating a warranty claim, ensure you have all the relevant documents and information at hand. Here’s what you’ll need:

• Repair Order: This should include the description of the complaint, the failure, the cause of failure, and the repair performed.
• Vehicle Information: VIN (Vehicle Identification Number), vehicle model number, fleet unit number, in-service date, and failure date.
• Component Information: Model and serial numbers of the failed component (transmission or clutch).
• OEM Warranty Expiration Proof (if applicable): Proof that the product is still under the manufacturer’s warranty if it has been less than 3 years or 300,000 miles.

Step 2: Complete the Warranty Claim Worksheet

Download the Roadranger Warranty Claim Worksheet (Form TCWY0023 EN-US) and fill out all the required fields accurately. Here’s how to complete each section:

Repairing Dealer Information

• Repairing Dealer: Enter the name of the dealership that carried out the repair.
• Repair Order No.: Provide the repair order number as mentioned in the repair document.
• OEM Dealer Code: Enter the OEM dealer code, if applicable.
• Contact Information: Include the name, phone number, fax number, and email address of the contact person at the repair dealership.

Vehicle Information

• VIN: Provide the 17-character Vehicle Identification Number (VIN).
• Vehicle Owner Name: Enter the name of the vehicle’s owner.
• Fleet Unit Number: If applicable, include the fleet unit number.
• Vehicle Model Number: Input the vehicle’s model number.
• Vehicle Vocation: Check the appropriate box for the vehicle’s vocation (e.g., line haul, heavy haul, construction, etc.).
• In-Service Date: Enter the date the vehicle went into service.
• Failure Date: Provide the date when the failure occurred.
• Mileage: Enter the mileage at the time of failure.

Labor and Parts Requested

• Labor Rate: Specify the labor rate in currency.
• Hours Worked: Enter the number of hours worked on the repair.
• Total Labor Requested: Multiply the labor rate by the hours worked to calculate the total labor requested for reimbursement.
• Total Parts Requested: Enter the total cost of parts required for the repair.

Component Information

• Component Model and Serial Number: Input the model and serial numbers for the failed component (e.g., transmission or clutch).

Step 3: Provide Reimbursement Details

In this section, you will need to indicate:

• Clutch or Transmission Replacement: If the transmission or clutch was completely replaced, provide the new component serial number.
• Service Part Claims Only: For service parts claims, provide the date of retail sale, the clutch build date code, and the clutch installation number.

Step 4: Submit the Claim

Ensure all the information on the worksheet is correct and attach the necessary documents, including:

• A copy of the repair order.
• Proof of OEM warranty expiration if under 3 years or 300,000 miles.

Then, submit the completed claim via email to directclaims@Eaton.com, or send it to the following address:

Eaton Corporation
Roadranger Warranty Claims Center
13100 E. Michigan Avenue
Galesburg, MI 49053, USA

Step 5: Follow Up on Your Claim

After submitting your claim, Eaton provides a Direct Pay Claim Verification webpage where you can track the status of your claim. It typically takes up to 5 business days for processing.

• Use the verification webpage to check the status, receive part disposition information, or get return instructions.

Step 6: Replaced Parts Management

It’s important to hold on to all replaced parts until you are notified or have received payment. If the claim is denied and you want the product returned, check the box requesting product return on the worksheet.

Step 7: Payment Information

Make sure you include all necessary payment details: