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How to File a Warranty Claim for OPPO A3x 5G Series (3-Month Extended Warranty)

If you have an OPPO A3x 5G device and need to file a warranty claim during your 3-month extended warranty period, this guide will walk you through the steps. OPPO provides an additional 3-month warranty on top of the original product warranty, offering coverage for technical and mechanical issues without any extra charges.

Step 1: Check Your Eligibility

Before filing a warranty claim, confirm that your device qualifies for the extended warranty:

1. Eligible Devices: This offer applies to all new A3x 5G (64GB & 128GB) users, as well as those who have purchased the product before or on September 30, 2024.
2. Location: The offer is valid only in India.
3. Coverage Period: The extended warranty starts after the original warranty ends and lasts for 3 months. Make sure you are within this timeframe.
4. Eligible Problems: The warranty covers technical and mechanical issues but excludes cosmetic damage, wear and tear, or damage caused by misuse.

Step 2: Prepare Documentation

To claim warranty service, ensure you have the following documents:

• Original Invoice: This is required for verification. If the invoice is lost or damaged, you may not be eligible for the warranty service.
• Government ID Proof: A self-attested copy of a valid ID issued by the Government of India.
• Service Sheet: You must generate a digital Repair/Receiving sheet by submitting the device to an OPPO Authorized Service Center within 48 hours of encountering the problem.

Step 3: Locate an Authorized Service Center

OPPO warranty claims can only be processed at Authorized Service Centers. To find the nearest service center:

1. Call OPPO Customer Service: Dial 1800-103-2777.
2. Visit OPPO’s Official Website: You can find service center details at www.oppo.com/in.
3. Use Social Media: Connect via WhatsApp at +919871502777, Facebook (OPPO Care India), or Twitter (@OPPOCareIN) to locate a service center.

Step 4: Submit the Device for Repair

Once you've found an authorized service center, follow these steps:

1. Visit the Service Center: Take your device, the original invoice, and a copy of your ID proof to the center.
2. Service Registration: Ensure that the service center creates a digital repair/receiving sheet for your claim. This is a crucial step; claims without this document will not be processed.
3. Diagnosis and Repair: The service center will test your device. Based on the findings, they will either repair or replace the defective parts at no additional cost, as per the terms of the warranty.

Step 5: Understand What’s Covered and Excluded

Your extended warranty covers:

• Technical and Mechanical Issues: Any functional problems that occur within the warranty period.
• Repair or Replacement: OPPO will repair or replace defective parts as needed.

However, certain exclusions apply. The warranty will not cover:

• Cosmetic Damage: Scratches, dents, and normal wear and tear.
• Intentional Damage: Loss or damage due to neglect or misuse.
• Damage Before Activation: Any issues that occurred before the warranty period started.
• Third-Party Repairs: Any repairs done by non-authorized service centers will void the warranty.
• Software Issues: Problems that can be fixed by updating to the latest software version.

Step 6: Post-Repair and Documentation

After the service is completed:

• The replaced parts will become the property of OPPO, and the new or repaired parts will belong to the customer.
• Keep all documentation provided by the service center for your records.

Step 7: Additional Information

If you encounter issues with your warranty claim, you can contact OPPO customer service using the methods mentioned above or escalate the issue by contacting OPPO Mobiles India Private Limited directly.

Step 8: Legal and Jurisdiction

Any disputes regarding your warranty claim will be governed by the laws of India, and any legal matters will be handled in the courts located in Gurgaon.