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How to File a Warranty Claim for LG UR8000AUA, UT7550AUA, and UT8000AUA Televisions (USA Only)

If you have purchased an LG television model UR8000AUA, UT7550AUA, or UT8000AUA in the USA and it has developed a defect within the warranty period, you may be eligible to file a warranty claim for repair or replacement. This article provides a comprehensive guide on how to claim warranty service for your LG product.

Step 1: Understand the Warranty Coverage

Before filing a warranty claim, it’s essential to understand what is covered by the LG warranty:

• Coverage: LG provides a 3-year warranty on internal/functional parts and labor from the date of delivery. This warranty applies to defects in materials or workmanship under normal and proper use.
• Eligibility: The warranty is only valid for the original purchaser and applies if the product is used within the USA, including U.S. Territories.
• Replacement/Repair: If your television fails due to a defect, LG will, at its discretion, either repair or replace the product. Replacement products or parts may be new, refurbished, or factory-remanufactured.

Step 2: Gather Necessary Documents

To ensure a smooth warranty claim process, gather the following documents:

1. Original Sales Invoice: This should specify the product, date of purchase, and date of delivery.
2. Delivery Receipt: This will verify the delivery date, which is important for calculating the warranty period.
3. Model and Serial Number: These can be found on the product or your purchase receipt.

Step 3: Determine Eligibility for Warranty Claim

Ensure your television’s issue falls under the warranty coverage. LG’s limited warranty does NOT cover the following:

• Damage caused by improper installation or use.
• Power failures or inadequate electrical services.
• Scratches, dents, or cosmetic damage unless reported within one week of delivery.
• Issues caused by modifications, unauthorized repairs, or incompatible accessories.
• Products used for commercial, industrial, or rental purposes.

If your television’s issue is not listed under the exclusions, you are likely eligible to file a warranty claim.

Step 4: Contact LG for Support

To start the warranty claim process, contact LG’s customer support team. Here’s how you can reach them:

• Phone: Call LG Customer Support at 1-800-243-0000.
• Website: Visit www.lg.com to troubleshoot issues or request service.
• Mail: If you prefer to contact LG by mail, you can write to:
  • LG Customer Interactive Center
    • 201 James Record Road SW, Huntsville, Alabama 35824

Step 5: Filing the Warranty Claim

When contacting LG customer support, provide the following details to initiate your claim:

• Your name and contact information.
• Product information: Include the model and serial number.
• Description of the issue: Explain the problem with your television, including when and how the issue occurred.
• Proof of purchase: You’ll need to provide your original sales invoice and delivery receipt.

Step 6: Arranging Service or Replacement

After filing your claim, LG will arrange for one of the following services:

• Repair: If your television is eligible for repair, LG will provide the necessary parts and labor.
• Replacement: If the issue is severe, LG may choose to replace the entire television. Replaced products or parts will be the property of LG.

Note: All inbound and outbound shipping costs during the warranty period will be covered by LG.

Step 7: Arbitration and Dispute Resolution

LG’s limited warranty includes an arbitration clause. If you have a dispute with LG regarding the warranty claim that cannot be resolved, you and LG agree to resolve it through binding arbitration, waiving the right to a jury trial or class action.

How to Opt Out of Arbitration

You may opt out of this arbitration agreement within 30 days of the television’s delivery by:

• Email: Send an email to optout@lge.com with the subject line “Arbitration Opt-Out.”
• Phone: Call 1-800-980-2973 to opt out. In your opt-out communication, include:

1. Your name and address.
2. The date of delivery or pickup of the television.
3. The product model name or number.
4. The product’s serial number.

Opting out will not affect your warranty coverage.

Step 8: Follow-Up and Claim Status

LG will typically respond to warranty claims within 5 business days. You can check the status of your claim by visiting the LG support page or contacting customer support.

Step 9: What to Do If Your Claim Is Denied

If your claim is denied, LG offers an option to have the product returned to you. You can also escalate your issue through arbitration as outlined in the dispute resolution section of the warranty policy.