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How to File a Complaint Against Taxi/TSR Drivers for Misbehavior, Overcharging, and Refusal in Delhi

Delhi has seen a rapid increase in the number of taxis and auto-rickshaws (TSRs), leading to more complaints about driver misbehavior, overcharging, and refusal to carry passengers. The local and traffic police are responsible for addressing these issues and taking appropriate legal action. Here's a comprehensive guide on how to file a complaint against erring drivers.

Modes of Complaint

Physically

• Approach a police officer on the roadside, at Pre-Paid Service Booths, in police stations, or PCR vans.

Telephone

• Call the designated helpline numbers 011-25844444 or 1095.

By Post

• Send a letter or use postage-free complaint cards available through the Traffic Police.

SMS

• Send a complaint via SMS to 56767.

Social Media

• Use Facebook, Twitter, WhatsApp (8750871493), or the Delhi Traffic Police mobile application.

Email

• Send an email to the following IDs:
  • CP/Delhi
  • Spl. CP/Traffic
  • Joint CP/Traffic
  • DCP/Traffic - SR, CR, NR, WR, ER

Details of Modalities

1. Physical Complaints

• Roadside: All police officers can take cognizance of complaints. Those empowered will challan the driver under the Motor Vehicle Act, 1988 and Delhi Motor Vehicle Rules, 1993.
• Pre-Paid Service Booths: Located at key points like AIIMS Main Gate, Dhaula Kuan, and various railway stations. Police will enquire and take action on the spot.
• Police Stations: Legal action will be initiated against violators.
• PCR Vans: Officers will receive complaints and inform the traffic police for necessary action.

2. Telephone Complaints

• Call the Traffic Helpline numbers. Operators will log complaints, and the information will be forwarded to relevant officers for action.

3. Postal Complaints

• Use postage-free complaint cards distributed by the Traffic Police to lodge complaints.

4. SMS Complaints

• Send complaints via SMS to 56767. The Notice Branch will take action under the Motor Vehicles Act, 1988.

5. Social Media Complaints

• Lodge complaints on Facebook, Twitter, WhatsApp (8750871493), or through the Delhi Traffic Police mobile app. Actions will be taken promptly.

6. Email Complaints

• Complaints received via email will be forwarded to the Notice Branch for action under the Motor Vehicles Act, 1988.

Action by Notice Branch

The Notice Branch will issue notices under section 133 M.V. Act based on complaints. Further action will depend on the response from the vehicle driver/owner:

• Response Received: If the driver pleads guilty, a compounding amount will be charged. If they contest, the matter will go to court.
• No Response: After 30 days, a challan will be issued, and the matter will be sent to court.

Register Maintenance

The Notice Branch will maintain records of complaints, challans, and actions taken. Regular reports will be submitted to supervisory officers.

Suspension of Permit

Violations like misbehavior, overcharging, and refusal are grounds for permit suspension. The traffic police will initiate proceedings under section 86 M.V. Act for permit suspension.