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How to Easily Redeem Your Samsung CE 2024 Merdeka Promotion Gifts: A Step-by-Step Guide for Eligible Customers

Are you an eligible customer looking to redeem your Samsung CE 2024 Merdeka Promotion gifts? This guide is here to help you through the redemption process, ensuring you receive your free gifts and TnG credit smoothly.

1. Understanding the Samsung Redemption Management System (RMS 2.0)

The Samsung Redemption Management System (RMS 2.0) is the portal where you can submit your redemption claims, track the status of your redemption, and view your redemption history. To proceed with your claim, you must have a Samsung account.

2. Samsung Account Registration

If you don’t have a Samsung account yet, don’t worry! Here’s how you can register:

• Visit: Samsung Redemption Portal.
• Sign Up: Click on “Sign up here” and complete the registration form.
• Activate: Check your email for an activation link to complete your account setup.

3. Resetting Your Samsung Account Password

Forgot your Samsung account password? Here’s what you need to do:

• Go to: Reset Password.
• Find ID/Reset Password: Choose whether to find your ID or reset your password by following the on-screen instructions.

4. Redeeming Free Gifts and TnG Credit

To redeem your free gifts and TnG credit, follow these steps:

• Purchase Products: Buy any eligible promotional product between 1 August 2024 and 30 September 2024.
• Submit Redemption Form: Log in to the Samsung Redemption Portal and complete the form with required details such as your email, store of purchase, date of purchase, and serial numbers of the products.
• Upload Proof of Purchase: Ensure your receipts are clear and legible. You can upload them in PDF or image format (JPG, JPEG, PNG).

5. Tracking Your Redemption Status

After submitting your redemption form, you’ll receive a confirmation email with your Redemption ID. To check the status of your claim:

• Log in: Visit the Samsung Redemption Portal.
• Redemption History: Click on ‘My Account’ and then ‘Redemption History.’

6. What to Do If Your Redemption is Rejected

If your submission is rejected due to incorrect or incomplete proof of purchase, don’t panic:

• Check Your Email: Look for an email explaining the rejection reason.
• Resubmit: Correct the issues and resubmit your documents before the redemption period ends.

7. Important Dates to Remember

• Promotion Period: 1 August 2024 – 30 September 2024
• Redemption Period: 1 August 2024 – 15 October 2024

8. Contacting Support

If you encounter any issues during the redemption process, contact Samsung support via email at rms_support@samsung.com for assistance.