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How to Deal with SBI Netbanking OTP Issues: A Step-by-Step Guide

Experiencing difficulties with receiving OTP (One-Time Password) while logging into SBI Netbanking is a common concern among customers. This guide aims to provide step-by-step instructions on how to address this issue effectively and efficiently.

Identifying the Problem:

  • If you're facing OTP issues during SBI Netbanking login, it's crucial to understand the possible reasons behind it. Common causes include network issues, incorrect mobile number registration, or technical glitches.

Steps to Resolve OTP Not Received Issue:

Register a Complaint:

  • Visit the SBI Complaint Registration Portal at https://crcf.sbi.co.in/ccf.
  • Select "Raise Complaint - Others" and choose "Personal Segment/Individual Customer" under Technology: Internet Banking.
  • Specify the issue as "Internet Banking: High Security."
  • Provide necessary details, including your registered mobile number and a brief description of the problem.
  • Submit the complaint to receive a complaint number for reference.

Follow-Up on the Complaint:

  • Once the complaint is registered, SBI will initiate the resolution process within the stipulated Turnaround Time (TAT).
  • Keep track of the progress by checking for updates on your registered mobile number or email address.

Preventive Measures to Avoid OTP Issues in the Future:

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