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How to Contact Wiha Tools

Wiha Tools is a globally recognized brand, offering high-quality tools designed to meet the needs of professionals and hobbyists alike. Whether you need assistance with a product, want to file a warranty claim, or have questions about your order, Wiha Tools provides multiple contact methods to ensure your queries are addressed efficiently. This guide will detail the various ways you can reach out to Wiha Tools, including phone numbers, email addresses, and social media platforms.

Contact Methods

1. Customer Support by Phone

For immediate assistance, Wiha Tools offers dedicated phone support for customers in the United States and Canada. This is ideal for resolving urgent inquiries or speaking directly with a customer service representative.

• United States: (800) 494-6104
• Canada: (866) 494-0096

2. Email Contact

If you prefer email communication, Wiha Tools provides specific email addresses for different regions. This method is perfect for non-urgent inquiries or when you need to attach documents, such as for warranty claims.

• United States: cservice@wihatools.com
• Canada: canada@wihatools.com

3. Physical Locations

Wiha Tools operates from two main locations, one in the United States and one in Canada. You can visit these locations for in-person support or send mail correspondence.

United States Headquarters:
1348 Dundas Circle, Monticello, MN 55362

Canada Headquarters:
3345 North Service Rd, Unit 105, Burlington, ON L7N 3G2

4. Online Contact Form

For specific inquiries like warranty claims under the "No Hassle Guarantee," Wiha Tools provides an online form that you can fill out. This form ensures that your claim is processed accurately and promptly.

• Warranty Claims Form: Fill out this form

5. Social Media

Wiha Tools is active on several social media platforms, providing another convenient way to reach out, stay updated on new products, and engage with the community.

• Instagram: Wiha USA Instagram
• Facebook: Wiha USA Facebook
• YouTube: Wiha Tools YouTube
• LinkedIn: Wiha Tools LinkedIn
• TikTok: Wiha USA TikTok

6. Frequently Asked Questions (FAQ)

Before reaching out to customer support, you might want to check the FAQ section on the Wiha Tools website. It covers a wide range of common questions related to products, shipping, returns, and more.

• FAQ Page: Wiha Tools FAQ

Tips for Contacting Wiha Tools

• Be Prepared: Have your order number, product details, or any relevant information ready when you contact Wiha Tools to ensure efficient service.
• Use the Right Channel: Choose the appropriate contact method based on the nature of your inquiry, whether it's phone, email, or the online form.
• Follow Up: If you don't receive a response within a reasonable timeframe, consider following up through another contact method, such as phone or social media.

Troubleshooting Common Issues

• Long Wait Times: If you experience long wait times on the phone, try reaching out via email or through the online contact form.
• Unanswered Emails: Double-check that you have sent your email to the correct address. If there is no response, consider calling customer support directly.

Frequently Asked Questions (FAQ)

Q1: How do I file a warranty claim with Wiha Tools?
A: You can file a warranty claim by filling out the No Hassle Guarantee form available on the Wiha Tools website.

Q2: What is the best way to contact Wiha Tools for product support?
A: The best way to contact Wiha Tools for product support is by calling their customer service at (800) 494-6104 for the U.S. or (866) 494-0096 for Canada.

Q3: Where can I find shipping and return information for Wiha Tools products?
A: Shipping and return policies are detailed on the Wiha Tools website under the Shipping Information and Returns & Exchanges sections.

Q4: Can I visit Wiha Tools' headquarters in person?
A: Yes, you can visit the Wiha Tools headquarters in Monticello, MN, or the Canadian office in Burlington, ON, for in-person support.