How to Contact West Bengal Housing Infrastructure Development Corporation (WBHIDCO) Customer Support

For any inquiries or assistance related to the facilities at Dhono Dhanyo Auditorium or other services offered by the West Bengal Housing Infrastructure Development Corporation (WBHIDCO), it’s important to know the proper channels to reach their customer support. This guide provides detailed instructions on how to contact WBHIDCO through various methods to ensure your queries are addressed efficiently.

Contact Methods for WBHIDCO

1. Phone

• Customer Support Numbers:
  • General Inquiries: (033) 2324-6037 / 6038
  • Additional Lines: (033) 2324-4833 / 3016 / 6009
• Availability: Monday to Friday, 9:00 AM to 6:00 PM IST
• Instructions: Dial the customer support number and follow the instructions to connect with the relevant department. Be prepared with any specific details about your query for quicker assistance.

2. Email

• Support Emails:
  • General Inquiries: wbihidcoltd@gmail.com
  • Additional Inquiries: info@wbhidco.in
• Instructions: Compose an email with a clear subject line indicating your issue. Provide your full name, contact details, and a detailed description of your query or problem. Attach any relevant documents or photos.
• Response Time: Typically within 24-48 hours.

3. Website Contact Form

• Website: WBHIDCO Official Website
• Instructions: Visit the official website and navigate to the contact section. Fill out the contact form with your name, email, phone number, and message. Ensure to provide detailed information about your query.
• Response Time: Typically within 24-48 hours.

Tips for Effective Communication

• Prepare Your Information: Have any specific details, such as booking numbers or event dates, ready before contacting support.
• Be Clear and Concise: Clearly explain your issue or question to avoid any misunderstandings.
• Follow-Up: If you do not receive a response within the expected time frame, consider following up via another contact method.

Troubleshooting Common Issues

• Long Wait Times: To avoid long wait times on the phone, try calling during off-peak hours such as early morning or late afternoon.
• Unanswered Emails: Ensure your email was sent to the correct address and check your spam/junk folder for responses. If no reply is received within 48 hours, send a follow-up email.
• Website Form Issues: If you experience issues with the contact form on the website, try using a different browser or device.

Frequently Asked Questions

Q1: What information should I provide when contacting customer support?

• Provide your full name, contact details, specific query details, and any relevant booking or event information.

Q2: What are the working hours of customer support?

• Customer support is available from Monday to Friday, 9:00 AM to 6:00 PM IST.

Q3: How long does it take to get a response via email?