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How to Contact Thirumalai Chemicals Limited Customer Support

Introduction

Thirumalai Chemicals Limited, a leader in the chemical industry, is dedicated to providing excellent customer service. Whether you have questions about their products, need assistance with orders, or have other inquiries, this guide will help you contact their customer support team efficiently.

Contact Methods

Phone Support

Phone Number: +91 22 43686200

Hours of Operation: Monday to Friday, 9:00 AM to 6:00 PM IST

Steps to Contact via Phone:

1. Dial the provided phone number during operational hours.
2. Follow the instructions in the automated menu to direct your call to the appropriate department.
3. Be ready to provide your name, contact details, and a brief description of your issue.
4. Keep any relevant documents, such as order numbers or previous correspondence, handy for reference.

Email Support

Email Address: thirumalai@thirumalaichemicals.com

Steps to Contact via Email:

1. Open your email client and create a new email.
2. In the subject line, briefly describe your reason for contacting (e.g., "Order Inquiry" or "Product Support").
3. In the body of the email, provide detailed information about your query or issue.
4. Attach any relevant documents or screenshots.
5. Send the email and wait for a response, typically within 24-48 hours.

Website Contact Form

Website: Thirumalai Chemicals Contact Page

Steps to Use the Website Contact Form:

1. Visit the Thirumalai Chemicals contact page.
2. Fill out the form with your name, email address, and message.
3. Provide detailed information about your query or concern.
4. Submit the form and wait for a response via email.

Social Media

LinkedIn: Thirumalai Chemicals LinkedIn
Twitter: Thirumalai Chemicals Twitter

Steps to Contact via Social Media:

1. Visit the company's LinkedIn or Twitter page.
2. Use the messaging feature to send a direct message outlining your query or issue.
3. Follow the company for updates and additional contact options.

Tips for Effective Communication

• Be Clear and Concise: Provide all necessary details in your initial contact to avoid back-and-forth communication.
• Have Information Ready: Keep order numbers, product details, and any previous correspondence handy.
• Be Patient: Allow some time for the company to respond, especially during peak hours.

Troubleshooting Common Issues

• Long Wait Times: If phone lines are busy, try contacting via email or the website contact form.
• Unanswered Emails: Ensure your email is correctly addressed and check your spam folder for responses. If you don't receive a reply within 48 hours, follow up.
• Technical Issues: If you experience problems with the contact form, ensure your internet connection is stable and try again. Alternatively, use another contact method.

FAQ

Q1: What is the best time to contact Thirumalai Chemicals Limited?
A1: The best time to contact is during their operational hours, Monday to Friday, 9:00 AM to 6:00 PM IST.

Q2: How long does it take to receive a response via email?
A2: Typically, responses are received within 24-48 hours.

Q3: What information should I include in my query?
A3: Include your name, contact details, order number (if applicable), and a detailed description of your query or issue.

Q4: Can I contact Thirumalai Chemicals Limited through social media?
A4: Yes, you can reach out through their LinkedIn or Twitter pages for queries and updates.