Whether you need to inquire about public works, contact the municipal council, or report a problem, this guide provides all the information you need to reach the appropriate departments effectively.
Instructions: For general inquiries, call or email the main office during business hours. Make sure to have your inquiry details ready to be directed to the appropriate department.
Instructions: If you need to contact a specific department, such as administration or public works, email the appropriate contact directly with a clear subject line and detailed message.
Emergency Contacts:
After Hours Water Emergency (Rhineland/Plum Coulee):204-324-7510
Instructions: For emergency situations, use the appropriate phone numbers provided. For non-urgent matters, contact during regular business hours or use the after-hours water emergency number.
Online Services and Payments:
Online Payments: Pay municipal bills online with TelPay. Sign up or log in at www.telpay.ca. Add the Municipality of Rhineland as a payee and use your roll number or utility account number for payments.
Instructions: Ensure you have your account details ready when setting up online payments. Contact the municipality if you encounter any issues.
Instructions: Follow the municipality on social media for updates, announcements, and to engage with the community.
What Information to Have Ready:
Personal Details: Your name, address, phone number, and email.
Specifics of Inquiry: Clearly define your request or issue.
Documentation: Have any necessary documents or reference numbers ready to provide when asked.
Troubleshooting Common Issues:
Delayed Responses: If you don’t receive a response within the expected timeframe, consider following up by phone or reaching out via a different contact method.
Wrong Department: Politely request to be transferred to the correct department if your inquiry is misdirected.
FAQ Section:
Q1: How can I contact the Municipality of Rhineland for general inquiries?
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